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  1. Replies
    1,773
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    1,774

    Sticky: Dear Player Thank you for your feedback. We will...

    Dear Player
    Thank you for your feedback. We will let our productionn team know. And for the chat problem, it will be fixed in the 1.9 update. Thank you.

    Best Regards
    Betty
  2. Replies
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    Dear Leader If you ever linked your account to...

    Dear Leader
    If you ever linked your account to facebook, Google or Game Center. Please try to complete the first few steps of the tutorial and then you will have the chance to check the link status...
  3. Thread: Account Recovery

    by Betty
    Replies
    143
    Views
    144

    Dear Leader This is Heroes Charge forum. Please...

    Dear Leader
    This is Heroes Charge forum. Please post a new thread here http://forum.ucool.com/forumdisplay.php?86-General-Discussion . And please also give us the new account id you see now and...
  4. Thread: Account Recovery

    by Betty
    Replies
    143
    Views
    144

    Dear Leader Sorry for the inconvenience. For...

    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your latest purchase history here or by PM as a proof of account ownership. And then please...
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    Dear Player The heroes available in training are...

    Dear Player
    The heroes available in training are configurated by our production team. But normally, the new released or paid heroes are not available their. You may give us the hero name which you...
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    Dear Player Sometimes it can just happen if they...

    Dear Player
    Sometimes it can just happen if they group together. And we wanted to make the queue time much faster for Master and Sovereign players. And I think that we are still looking for ways to...
  7. Thread: please help me

    by Betty
    Replies
    8
    Views
    9

    Dear Player We could not find your old account...

    Dear Player
    We could not find your old account [LO].
    . Please tell us the account id number you see on your device now. And then we could replace it with your wanted account. Thanks.

    Best...
  8. Replies
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    1,774

    Sticky: Dear Player It could happen if they grouped...

    Dear Player
    It could happen if they grouped together. But as a diamond I and you queue alone. You should not see Sovereign players or it could probably be a bug. Thanks.

    Best Regards
    Betty
  9. Replies
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    Dear Leader Our admin said that the order was...

    Dear Leader
    Our admin said that the order was made in 2017 that we could not do anything now. I thought that you just made a wrong order by mistake a couple of days ago. Thanks.

    Best Regards...
  10. Thread: Billing issue

    by Betty
    Replies
    3
    Views
    4

    Dear Leader Sorry for the inconvenience. We've...

    Dear Leader
    Sorry for the inconvenience. We've just confirmed the missing weekly card for you. Your weekly card is extended and you will receive the basic gems and VIP points for the missing weekly...
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    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
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    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
  13. Thread: WOG Error

    by Betty
    Replies
    1
    Views
    2

    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id and your opponent's in-game name to check please? Thanks.

    Best Regards
    Betty
  14. Dear Leader You can use the "Link a Device"...

    Dear Leader
    You can use the "Link a Device" feature to share your Android account to iOS devices or vice versa. And you can still be able to play the selected account on your Android devices....
  15. Replies
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    12

    Dear Player Did you invited a friend who has a...

    Dear Player
    Did you invited a friend who has a higher rank than Diamond I please. Diamond II can be matched against Master IV players. Thanks.

    Best Regards
    Betty
  16. Replies
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    1,774

    Sticky: Dear Player Did you group with a friend that is...

    Dear Player
    Did you group with a friend that is higher than Diamond please? Diamond I player can be matched to Master III. Thanks.

    Best Regards
    Betty
  17. Replies
    4
    Views
    5

    Dear Leader If you ever linked your account to...

    Dear Leader
    If you ever linked your account to facebook, Google or Game Center. Please try to complete the first few steps of the tutorial and then you will have the chance to check the link status...
  18. Thread: Account Recovery

    by Betty
    Replies
    143
    Views
    144

    Dear Leader If you ever linked your account to...

    Dear Leader
    If you ever linked your account to facebook, Google or Game Center. Please try to complete the first few steps of the tutorial and then you will have the chance to check the link status...
  19. Replies
    9
    Views
    10

    Dear Leader We have to check our order system...

    Dear Leader
    We have to check our order system first. Please also give us the account id for your wrong placed order and the receipt number of that order which are needed for our admin to confirm...
  20. Replies
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    16

    Dear Player Our developer suggested you player...

    Dear Player
    Our developer suggested you player try to get the gears in Test mode and check the panel numbers. Thank you.

    Best Regards
    Betty
  21. Replies
    11
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    12

    Dear Player Thank you for your suggestion. If...

    Dear Player
    Thank you for your suggestion. If you posted a Game Guide and would like it to be sticky. Please just let us know and we will set the thread as sticky. And we will open a game guide...
  22. Thread: Skin For Arden

    by Betty
    Replies
    1
    Views
    2

    Dear Player Thank you for your feedback. We will...

    Dear Player
    Thank you for your feedback. We will let our production team know. Thanks.

    Best Regards
    Betty
  23. Replies
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    2

    Dear Player You cannot transfer diamonds to...

    Dear Player
    You cannot transfer diamonds to other accounts. Thanks.

    Best Regards
    Betty
  24. Thread: please help me

    by Betty
    Replies
    8
    Views
    9

    Dear Player Sorry for the inconvenience. And we...

    Dear Player
    Sorry for the inconvenience. And we need the account id you see on your device so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
  25. Replies
    1,773
    Views
    1,774

    Sticky: Dear Player Could you tell us your Ranked play...

    Dear Player
    Could you tell us your Ranked play rank and account id to check please? Our developer told us that you will be matched to real players once the connection and device fps are good....
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