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  1. Replies
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    Dear Player We can see that a player did start a...

    Dear Player
    We can see that a player did start a vote on surrendering and others voted agree and passed the vote. Thanks.

    Best Regards
    Betty
  2. Thread: Total output

    by Betty
    Replies
    1
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    2

    Dear Player The damage you dealt against the...

    Dear Player
    The damage you dealt against the Mobs, Minions and other heroes. Thanks.

    Best Regards
    Betty
  3. Replies
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    Dear Player Could you tell us your account id to...

    Dear Player
    Could you tell us your account id to check please? And please keep the diamonds untouched so that we might be able to help you transfer that order. But only if you seldom play that...
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    Sticky: Dear Player Sorry for the slow connection speed....

    Dear Player
    Sorry for the slow connection speed. We made some adjustment to our network and servers. Thanks.

    Best Regards
    Betty
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    Dear Leader Our production team colleague told...

    Dear Leader
    Our production team colleague told me that we don't have double drop rate event this month. Thanks.

    Best Regards
    Betty
  6. Thread: chat leg

    by Betty
    Replies
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    Dear Player Sorry for the inconvenience. The...

    Dear Player
    Sorry for the inconvenience. The chat problem will be fixed in the 1.9 update. Thanks.

    Best Regards
    Betty
  7. Replies
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    Dear Player We don't support account switching...

    Dear Player
    We don't support account switching like some other mobile games that you will have to delete the login credential file to switch to another account. But usually the credential file can't...
  8. Replies
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    Dear Player Sorry for the inconvenience. Please...

    Dear Player
    Sorry for the inconvenience. Please also take a screenshot of the match result which also shows other players' names. So that we could locate the match and have a check. Thanks.

    Best...
  9. Thread: Beatrice

    by Betty
    Replies
    1
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    2

    Dear Player Sorry for the inconvenience. Please...

    Dear Player
    Sorry for the inconvenience. Please also take a screenshot of the match result which also shows other players' names. So that we could locate the match and have a check. Thanks.

    Best...
  10. Dear Player No, different servers use different...

    Dear Player
    No, different servers use different database. And the network latency would become pretty high if players are too far away from the detination server. Thanks.

    Best Regards
    Betty
  11. Replies
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    Dear Player We will look for a solution to solve...

    Dear Player
    We will look for a solution to solve this problem. Maybe the current matching algorithm take network connection speed as the first priority. Thanks.

    Best Regards
    Betty
  12. Replies
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    Dear Player It looks like it's a bug. We will...

    Dear Player
    It looks like it's a bug. We will report this case to our developers. Thanks.

    Best Regards
    Betty
  13. Replies
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    Sticky: Dear Player Our developer told me that the HP...

    Dear Player
    Our developer told me that the HP restoration is not categorized as vampiritic that the numbers won't show up. But it seems that the Mana restoration is not working. We will confirm and...
  14. Thread: Account Recovery

    by Betty
    Replies
    136
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    137

    Dear Leader We can see that you can login the...

    Dear Leader
    We can see that you can login the game normally. Thanks.

    Best Regards
    Betty
  15. Thread: Account Recovery

    by Betty
    Replies
    136
    Views
    137

    Dear Leader Sorry for the inconvenience. Our...

    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been...
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    Dear Leader We are so sorry that test server...

    Dear Leader
    We are so sorry that test server only supports Non-HD android version. Please install a Non-HD version and then tell us your account id again. Thanks.

    Best Regards
    Betty
  17. Replies
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    Dear Leader We are so sorry about that. It seems...

    Dear Leader
    We are so sorry about that. It seems that the test server doesn't work on your device. We can only add and re-add players into the test server. Thank you.

    Best Regards
    Betty
  18. Thread: Account Recovery

    by Betty
    Replies
    136
    Views
    137

    Dear Leader Usually you have to finish part of...

    Dear Leader
    Usually you have to finish part of the tutorial before you get the chance to re-sync your account. Please try again and let us know if it's still not working. Thanks.

    Best Regards...
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    Dear Leader The 30000 gems item explicitly warns...

    Dear Leader
    The 30000 gems item explicitly warns players that it doesn't include any heroes. It's just a equipment package which let you promote your hero up to Red+2 much much easier. Thanks.
    ...
  20. Thread: super sale error

    by Betty
    Replies
    3
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    4

    Dear Leader The 30000 gems item explicitly warns...

    Dear Leader
    The 30000 gems item explicitly warns players that it doesn't include any heroes. It's just a equipment package which let you promote your hero up to Red+2 much much easier. Thanks.
    ...
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    Dear Player Thank you for your feedback. We will...

    Dear Player
    Thank you for your feedback. We will report this problem to our developers. Thanks.

    Best Regards
    Betty
  22. Replies
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    Dear Player It seems that most of their games...

    Dear Player
    It seems that most of their games were directed to local server rooms rather than the international server due to the connection speed issue. Thanks.

    Best Regards
    Betty
  23. Replies
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    Dear Player Our developer told me that it's...

    Dear Player
    Our developer told me that it's fixed on our development server. And it will be released in the 1.9 update. Thanks.

    Best Regards
    Betty
  24. Replies
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    Sticky: Dear Player Sorry for the inconvenience. We will...

    Dear Player
    Sorry for the inconvenience. We will report this problem to our developers. Thanks.

    Best Regards
    Betty
  25. Thread: cant leave guild

    by Betty
    Replies
    6
    Views
    728

    Dear Leader You can find the "Options" in the...

    Dear Leader
    You can find the "Options" in the bottom toolbar. Click in and you will see the "Quit Guild" button. Thanks.

    Best Regards
    Betty
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