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  1. Replies
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    Dear Player Sorry for the inconvenience. We will...

    Dear Player
    Sorry for the inconvenience. We will report your case to our developers and hope that it can be fixed soon. Thank you.

    Best Regards
    Betty
  2. Thread: Account Recovery

    by Betty
    Replies
    272
    Views
    273

    Dear Leader It seems that it is a Heroes Arena...

    Dear Leader
    It seems that it is a Heroes Arena account. Please post it on our Heroes Arena sub-forum. Thanks.

    Best Regards
    Betty
  3. Replies
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    Dear Player The product manager preferred to...

    Dear Player
    The product manager preferred to take a defensive way on this product. So we don't know when we will have new heroes/skins yet. But the servers will be running as long as our other games...
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    Dear Player Could you also take a screenshot of...

    Dear Player
    Could you also take a screenshot of your screen please? So that we could have a further check. Thanks.

    Best Regards
    Betty
  5. Thread: Mobile Payments

    by Betty
    Replies
    15
    Views
    16

    Dear Leader I am sorry that I could not open the...

    Dear Leader
    I am sorry that I could not open the one that shows your account id yesterday, and I can open it now. We will manually confirm your order as soon as possible. Thanks.

    Best Regards...
  6. Replies
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    Dear Player Please tell us the account id you...

    Dear Player
    Please tell us the account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
  7. Replies
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    Sticky: Dear Player Please tell us your account id and...

    Dear Player
    Please tell us your account id and tell us the city you live so that we can have a check. Thanks.

    Best Regards
    Betty
  8. Thread: Mobile Payments

    by Betty
    Replies
    15
    Views
    16

    Dear Leader Please also tell us your account id...

    Dear Leader
    Please also tell us your account id so that we can manually confirm your order. Thanks.

    Best Regards
    Betty
  9. Replies
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    Dear Player Thank you. We reported this problem...

    Dear Player
    Thank you. We reported this problem a couple months ago. We will remind our developers about this problem again. Thanks.

    Best Regards
    Betty
  10. Replies
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    10

    Dear Player Sorry for the inconvenience. Could...

    Dear Player
    Sorry for the inconvenience. Could you tell us the account id and device model to check please? Thanks.

    Best Regards
    Betty
  11. Replies
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    Dear Player Thank you for your feedback. We will...

    Dear Player
    Thank you for your feedback. We will let our production team know. Thanks.

    Best Regards
    Betty
  12. Replies
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    Dear Player Do you mean they have 5 players in...

    Dear Player
    Do you mean they have 5 players in the same guild on the same side please? Thanks.

    Best Regards
    Betty
  13. Replies
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    2,022

    Sticky: Dear Player Glad to hear that it was resolved....

    Dear Player
    Glad to hear that it was resolved. Thanks.

    Best Regards
    Betty
  14. Replies
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    80

    Dear Player Please confirm that he's already...

    Dear Player
    Please confirm that he's already finished the tutorial or if won't count even if it's listed as invited. And is he the first friend you invited please? Thanks.

    Best Regards
    Betty
  15. Replies
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    Dear Player Hi, I am not sure what you mean '3-2...

    Dear Player
    Hi, I am not sure what you mean '3-2 with the guild'. We need more information to figure out what the problem is. Thanks.

    Best Regards
    Betty
  16. Dear Leader Do you mean the items in guild raids...

    Dear Leader
    Do you mean the items in guild raids stock please? You cannot claim the items that were dropped before you join the guild. Thanks.

    Best Regards
    Betty
  17. Thread: Brave Duel

    by Betty
    Replies
    3
    Views
    4

    Dear Leader Our developers are trying to...

    Dear Leader
    Our developers are trying to reproduce and fix the problem now. Thanks.

    Best Regards
    Betty
  18. Replies
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    Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  19. Replies
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    Dear Player You will be rewarded as long as your...

    Dear Player
    You will be rewarded as long as your friend never played Heroes Arena and he registers and finishes the tutorial, Thanks.

    Best Regards
    Betty
  20. Replies
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    12

    Dear Player Please try again. We replaced it...

    Dear Player
    Please try again. We replaced it with Lady♡. Thanks.

    Best Regards
    Betty
  21. Thread: Account Recovery

    by Betty
    Replies
    5
    Views
    6

    Dear Player We've re-linked your main account...

    Dear Player
    We've re-linked your main account now. Thanks.

    Best Regards
    Betty
  22. Thread: Event

    by Betty
    Replies
    1
    Views
    2

    Dear Leader I am not sure at the moment. Because...

    Dear Leader
    I am not sure at the moment. Because our Christmas update may have been submitted. And we will ask our production team and see if they could increase this kind of events. Thank you.
    ...
  23. Replies
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    Dear Leader Please post in the Heroes Arena...

    Dear Leader
    Please post in the Heroes Arena sub-forum with a screenshot link or attachment so that we can have a check. Thanks.

    Best Regards
    Betty
  24. Replies
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    Dear Leader Our developer will check for you...

    Dear Leader
    Our developer will check for you again. Thanks.

    Best Regards
    Betty
  25. Replies
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    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? And please also give more details if possible which will help us solve the proble. Thanks.

    Best Regards...
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