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  1. Replies
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    Dear Leader We've re-linked your main account...

    Dear Leader
    We've re-linked your main account now. But please do link your accounts as soon as possible or you would lose the access again. Thanks.

    Best Regards
    Betty
  2. Replies
    208
    Views
    6,920

    Dear Leader Please switch to server 218 again if...

    Dear Leader
    Please switch to server 218 again if it's already linked. An account on the same server is needed for us to make the operation. Thanks.

    Best Regards
    Betty
  3. Replies
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    7

    Dear Leader Could you also tell us both your...

    Dear Leader
    Could you also tell us both your Android System version and Heroes Charge game version please? Because we can see that the account is already linked. In this case we cannot help unless...
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    Dear Leader We can at least know where the lag...

    Dear Leader
    We can at least know where the lag problems happen. If would be better if you could record and upload one to Youtube. And we had an update yesterday for android version. iOS version will...
  5. Thread: Account recovery

    by Betty
    Replies
    2
    Views
    3

    Dear Leader We've re-linked your main account...

    Dear Leader
    We've re-linked your main account now. Please do link your account as soon as possible. Next time you will need to link your new account first or we will not help. Thanks.

    Best...
  6. Thread: Account Recovery

    by Betty
    Replies
    1
    Views
    2

    Dear Leader Hi, please tell us the in-game...

    Dear Leader
    Hi, please tell us the in-game name(exact spelling) of your old account or we don't know how to tell which one is your account. If it's a VIP account, one of your latest purchase...
  7. Replies
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    6,920

    Dear Leader Hi, please link your new account...

    Dear Leader
    Hi, please link your new account first or you will easily lose the access to your account again. Please let us know once your new account is linked. You could find the link feature in...
  8. Dear Leaders Hi, sorry for the inconvenience...

    Dear Leaders
    Hi, sorry for the inconvenience again. Our developer told us that we could not reproduce the problem that the fix was based on guessing. But we also added some log to the game to help...
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    Dear Leader Could you attach some screenshots to...

    Dear Leader
    Could you attach some screenshots to help us locate the problem please? And please also tell us your account id and device model to check. Thanks.

    Best Regards
    Betty
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    Dear Leader Sorry for the inconvenience. We are...

    Dear Leader
    Sorry for the inconvenience. We are looking to have another bug fix update in about 1 - 2 days.

    Best Regards
    Betty
  11. Dear Leaders Sorry for the inconvenience. We are...

    Dear Leaders
    Sorry for the inconvenience. We are working on fixing the problem now. There's a work around which is that you temporarily change your phone's language to English and the game will...
  12. Replies
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    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? You have to link your device to facebook first because Apple doesn't allow us to link the App directly to...
  13. Thread: Arena bug

    by Betty
    Replies
    3
    Views
    4

    Dear Leader I think we could send the...

    Dear Leader
    I think we could send the compensation again if our representatives did it before. And I just told you the mechanism. Please tell us your rank and the compensation you ask for and then I...
  14. Thread: war of gods

    by Betty
    Replies
    4
    Views
    5

    Dear Leader Hi, the war of gods matching is not...

    Dear Leader
    Hi, the war of gods matching is not based on level. And the level only play a tiny little part in the matches. If you want only battle with players with almost the same level, we are...
  15. Thread: Account Recovery

    by Betty
    Replies
    3
    Views
    4

    Dear Leader Please try login your Game Center...

    Dear Leader
    Please try login your Game Center account in your phone settings with this email. And then run the game and use the switch account feature. We will ask our admin and see if he could help...
  16. Thread: Arena bug

    by Betty
    Replies
    3
    Views
    4

    Dear Leader Please also show your opponent's...

    Dear Leader
    Please also show your opponent's in-game name so that we could download the replay for a further check.
    The battles are calculated on both server and game client side. The game client...
  17. Dear Leader The information would be very...

    Dear Leader
    The information would be very helpful to for us to locate and fix the problem. Thank you.

    Best Regards
    Betty
  18. Dear Leader Hi, sorry for the inconvenience....

    Dear Leader
    Hi, sorry for the inconvenience. Could you tell us where you were at right before the purple screen/block appeared please?

    Best Regards
    Betty
  19. Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The loading problem should have been fixed by now. Thank you.

    Best Regards
    Betty
  20. Replies
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    Dear Leader Sorry for the inconvenience. Please...

    Dear Leader
    Sorry for the inconvenience. Please tell us an estimated items you lost or failed to claim and then we could ask our admin to re-send the items to you. Thanks.

    Best Regards
    Betty
  21. Thread: Account Recovery

    by Betty
    Replies
    3
    Views
    4

    Dear Leader Hi leader, we could not find a match...

    Dear Leader
    Hi leader, we could not find a match based on the information you provided. Please make sure that the spelling of the character name must be exactly the same for us to locate the account...
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    Dear Leader Sorry for the inconvenience. Please...

    Dear Leader
    Sorry for the inconvenience. Please also tell us your device model and account id so that we could get more information from your case. And it looks like that the game is getting more...
  23. Replies
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    170

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  24. Replies
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    170

    Dear Leader Hi, we've just re-opened the test...

    Dear Leader
    Hi, we've just re-opened the test server entry again. Hope that it will work this time. Thanks.

    Best Regards
    Betty
  25. Replies
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    170

    Dear Leader Was the account created from another...

    Dear Leader
    Was the account created from another device. If it's in the same device account on another server, it will not fix the problem. Thanks.

    Best Regards
    Betty
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