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  1. Replies
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    Monthly Gem Charged Twice

    I have bought the monthly gems for 2.29 pounds but was charged twice. I've gotten the gems for one of the payments, but for the other, is it possible to delay it to start when my current monthly...
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    578

    Dear Betty, I got the rewards, thanks a lot for...

    Dear Betty,
    I got the rewards, thanks a lot for the quick fix.
    Shun
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    578

    Dear Betty, I have attached the two receipts...

    Dear Betty,
    I have attached the two receipts from my 2 orders.

    47624763

    Regards,
    Shun
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    578

    Dear Betty, Sorry for the late reply. I ordered...

    Dear Betty,
    Sorry for the late reply. I ordered once on the 19th and got the soul stones for that, but on the 20th, I placed another order. For my second order, I didn't receive my soulstones.
    ...
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    578

    Dear Betty, I might have received the gems, but...

    Dear Betty,
    I might have received the gems, but I dont think I received the 15 ember blade ss from the event at the time!

    Shun
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    578

    Dear Betty, I've been waiting for 2 days, but...

    Dear Betty,

    I've been waiting for 2 days, but have not received my gems yet. Can you give me an update please?

    Shun
  7. Replies
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    578

    Have Not Received Gems during Events

    I have bought the Heap of Gems for 7.99 pounds but have not received my gems or vip points. Furthermore, I have bought this during the event for red envelopes, spring festival, and purchase rewards....
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    Have Not Received Gems during Events

    I have bought the Heap of Gems for 7.99 pounds but have not received my gems or vip points. Furthermore, I have bought this during the event for red envelopes, spring festival, and purchase rewards....
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    Dear Betty, You've replied me 3 days ago,...

    Dear Betty,

    You've replied me 3 days ago, however you still have not delivered my order to me. Is there something wrong?

    Shun
  10. Replies
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    310

    Have Not Received Gems, Please Help

    I have bought the monthly card for 2.99 pounds but have not received my gems or vip points. Please fix this as soon as possible.

    Here is the attachment of my receipt.

    4319

    Here is my account...
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    Have Not Received Gems, Please Help

    I have bought a pile of gems and a heap of gems for 11.98 pounds but have not received my gems or vip points. Please fix this as soon as possible.

    Here is the attachment of my receipt.
    Click...
  12. Have Not Received Gems, Please Help. 4th time happening to me.

    I have bought the monthly card and cloth sack of gems one time offer for a total of 4.98 pounds, but have not received my gems or vip points. So far, for the fourth time in a row, your system has...
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    Have Not Received Gems, Please Help

    I have bought the bronze box of gems for 13.99 pounds but have not received my gems or vip points. This is the second time happening to me. Please fix this as soon as possible.

    Here is the...
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    308

    Sorry for the late reply, but I just got the...

    Sorry for the late reply, but I just got the receipt this morning.

    I have attached a screenshot.
    3135

    Thank You.
  15. Replies
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    Have Not Received Gems, Please Help

    I've bought the Iron Case of Gems One Time Offer for 6.99 pounds, but have not received any gems.

    Here is my account information:
    IGN: Shun is God
    Server: 38
    Account ID: 5437761

    I've...
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