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  1. Thread: Lost account

    by Betty
    Replies
    12
    Views
    13

    Dear Leader We need the account id which you see...

    Dear Leader
    We need the account id which you see on your device and is linked to your email, not your email. Thanks.

    Best Regards
    Betty
  2. Replies
    8
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    9

    Dear Leader We will have our developer look into...

    Dear Leader
    We will have our developer look into your case again. Thanks.

    Best Regards
    Betty
  3. Replies
    11
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    12

    Dear Leader Could you tell us your device model...

    Dear Leader
    Could you tell us your device model and/or screen resolution to check please? Because it's really a rare case that our developer told us that we need more information to address the...
  4. Thread: Account Recovery

    by Betty
    Replies
    563
    Views
    564

    Dear Leader If you have ever linked your account...

    Dear Leader
    If you have ever linked your account to your google account. You could retrieve it by using the switch account feature in the game options. And this is the Google ID:...
  5. Thread: Artefact skills

    by Betty
    Replies
    1
    Views
    2

    Dear Leader Could you tell us your account id to...

    Dear Leader
    Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
  6. Replies
    2
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    3

    Dear Leader Your account is linked to a...

    Dear Leader
    Your account is linked to a GameCenter ID: G:159700831. You will have to register a facebook account to link your account, so that you could login the account on your Android devices....
  7. Thread: Lost account

    by Betty
    Replies
    12
    Views
    13

    Dear Leader We've just reversed the operation....

    Dear Leader
    We've just reversed the operation. You should give us an account which you have access or you will not be able to login 3192022 no matter what we do. Thanks.

    Best Regards
    Betty
  8. Replies
    11
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    12

    Dear Leader We don't see the latest small...

    Dear Leader
    We don't see the latest small mercury bundle record yet. Please take a screenshot which shows your small mercury bundle amount so that we could confirm it and re-send the lost items to...
  9. Replies
    8
    Views
    9

    Dear Leader Please try again. Thanks. Best...

    Dear Leader
    Please try again. Thanks.

    Best Regards
    Betty
  10. Thread: Account Recovery

    by Betty
    Replies
    563
    Views
    564

    Dear Leader Sorry for the inconvenience. Our...

    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best...
  11. Thread: Lost account

    by Betty
    Replies
    12
    Views
    13

    Dear Leader We've re-linked your account. If the...

    Dear Leader
    We've re-linked your account. If the outcome is not what you expected, we could reverse the re-link for you. Do you want us to rollback the re-link please? Other than that, we could not...
  12. Replies
    8
    Views
    9

    Dear Leader Our developer said that he had fixed...

    Dear Leader
    Our developer said that he had fixed the problem. Please attach a screenshot again so that we know where to check. Thanks.

    Best Regards
    Betty
  13. Thread: Lost account

    by Betty
    Replies
    12
    Views
    13

    Dear Leader We've re-linked your main account...

    Dear Leader
    We've re-linked your main account now. Thanks.

    Best Regards
    Betty
  14. Replies
    88
    Views
    89

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  15. Replies
    88
    Views
    89

    Dear Leader We are so sorry that test server...

    Dear Leader
    We are so sorry that test server only supports Non-HD android version. If you use PC often, you could install a Bluestacks which allows you to run android apps on your PC. Get a new...
  16. Replies
    84
    Views
    85

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  17. Thread: Lost my account

    by Betty
    Replies
    11
    Views
    12

    Dear Leader We found 2 characters in both 172...

    Dear Leader
    We found 2 characters in both 172 and 174 but not 173. Please tell us what level your character is now so that we could help. Thanks.

    Best Regards
    Betty
  18. Thread: Lost my account

    by Betty
    Replies
    11
    Views
    12

    Dear Leader We don't help change linked email...

    Dear Leader
    We don't help change linked email unless it's a new account. Do you want us to switch back as before please? Thanks.

    Best Regards
    Betty
  19. Dear Leader Sorry for the inconvenience. Before...

    Dear Leader
    Sorry for the inconvenience. Before we release the new version, you could give us your account id so that we could reset the package state that you could buy again. You could also try...
  20. Thread: Lost my account

    by Betty
    Replies
    11
    Views
    12

    Please try again. Thanks Betty

    Please try again. Thanks

    Betty
  21. Thread: Lost my account

    by Betty
    Replies
    11
    Views
    12

    Dear Leader If you know your email address. You...

    Dear Leader
    If you know your email address. You could use the in-game switch account feature after finishing a couple steps of the tutorial. And it should let your retrieve the account. Thanks.
    ...
  22. Thread: Lost my account

    by Betty
    Replies
    11
    Views
    12

    Dear Leader Hi, the account was linked to this...

    Dear Leader
    Hi, the account was linked to this Google account:111428140115781228191. After Google+ was discontinued, you will have to login the right Google account and send customer support email...
  23. Thread: Account Recovery

    by Betty
    Replies
    2
    Views
    3

    Dear Leader We've re-linked your main account...

    Dear Leader
    We've re-linked your main account now. Thanks.

    Best Regards
    Betty
  24. Thread: Account Recovery

    by Betty
    Replies
    563
    Views
    564

    Dear Leader We cannot find your account. That's...

    Dear Leader
    We cannot find your account. That's why we cannot help. And please note that we don't request email address during the registration process. So if you don't remember your in-game name....
  25. Thread: Account Recovery

    by Betty
    Replies
    563
    Views
    564

    Dear Leader We don't see any high level accounts...

    Dear Leader
    We don't see any high level accounts by searching the names you gave. Thanks.

    Best Regards
    Betty
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