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I have bought the monthly gems for 2.29 pounds but was charged twice. I've gotten the gems for one of the payments, but for the other, is it possible to delay it to start when my current monthly...

Dear Betty,
I got the rewards, thanks a lot for the quick fix.
Shun

Dear Betty,
I have attached the two receipts from my 2 orders.

47624763

Regards,
Shun

Dear Betty,
Sorry for the late reply. I ordered once on the 19th and got the soul stones for that, but on the 20th, I placed another order. For my second order, I didn't receive my soulstones.
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Dear Betty,
I might have received the gems, but I dont think I received the 15 ember blade ss from the event at the time!

Shun

Dear Betty,

I've been waiting for 2 days, but have not received my gems yet. Can you give me an update please?

Shun

I have bought the Heap of Gems for 7.99 pounds but have not received my gems or vip points. Furthermore, I have bought this during the event for red envelopes, spring festival, and purchase rewards....

I have bought the Heap of Gems for 7.99 pounds but have not received my gems or vip points. Furthermore, I have bought this during the event for red envelopes, spring festival, and purchase rewards....

Dear Betty,

You've replied me 3 days ago, however you still have not delivered my order to me. Is there something wrong?

Shun

I have bought the monthly card for 2.99 pounds but have not received my gems or vip points. Please fix this as soon as possible.

Here is the attachment of my receipt.

4319

Here is my account...

I have bought a pile of gems and a heap of gems for 11.98 pounds but have not received my gems or vip points. Please fix this as soon as possible.

Here is the attachment of my receipt.
Click...

I have bought the monthly card and cloth sack of gems one time offer for a total of 4.98 pounds, but have not received my gems or vip points. So far, for the fourth time in a row, your system has...

I have bought the bronze box of gems for 13.99 pounds but have not received my gems or vip points. This is the second time happening to me. Please fix this as soon as possible.

Here is the...

Sorry for the late reply, but I just got the receipt this morning.

I have attached a screenshot.
3135

Thank You.

I've bought the Iron Case of Gems One Time Offer for 6.99 pounds, but have not received any gems.

Here is my account information:
IGN: Shun is God
Server: 38
Account ID: 5437761

I've...