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    Sticky: Break Notice! From Now till January 30th

    Dear Leaders
    The admins here will be off work for about a week. For urgent issues or problems, please send in-game tickets for help. Thank you.

    Best Regards
    Betty
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    Dear Leader We've re-linked your main account...

    Dear Leader
    We've re-linked your main account now. Thanks.

    Best Regards
    Betty
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    Dear Leader The test server is not available to...

    Dear Leader
    The test server is not available to all players yet. Sorry for the inconvenience.

    Best Regards
    Betty
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    Dear Leader We don't help re-link account if...

    Dear Leader
    We don't help re-link account if it's still linked. We can see that the account can be normally login that you could un-link it in-game. You may also post some screenshot here so that...
  5. Thread: Account recovery

    by Betty
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    Dear Leader Usually uninstalling the game won't...

    Dear Leader
    Usually uninstalling the game won't make you lose the access unless the credential file expires. You can link your account here at:Options->Link Account

    Best Regards
    Betty
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    Dear Leader We've re-linked your main account...

    Dear Leader
    We've re-linked your main account now. But please do link your accounts as soon as possible or you would lose the access again. Thanks.

    Best Regards
    Betty
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    Dear Leader Please switch to server 218 again if...

    Dear Leader
    Please switch to server 218 again if it's already linked. An account on the same server is needed for us to make the operation. Thanks.

    Best Regards
    Betty
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    Dear Leader Could you also tell us both your...

    Dear Leader
    Could you also tell us both your Android System version and Heroes Charge game version please? Because we can see that the account is already linked. In this case we cannot help unless...
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    Dear Leader We can at least know where the lag...

    Dear Leader
    We can at least know where the lag problems happen. If would be better if you could record and upload one to Youtube. And we had an update yesterday for android version. iOS version will...
  10. Thread: Account recovery

    by Betty
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    Dear Leader We've re-linked your main account...

    Dear Leader
    We've re-linked your main account now. Please do link your account as soon as possible. Next time you will need to link your new account first or we will not help. Thanks.

    Best...
  11. Thread: Account Recovery

    by Betty
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    Dear Leader Hi, please tell us the in-game...

    Dear Leader
    Hi, please tell us the in-game name(exact spelling) of your old account or we don't know how to tell which one is your account. If it's a VIP account, one of your latest purchase...
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    Dear Leader Hi, please link your new account...

    Dear Leader
    Hi, please link your new account first or you will easily lose the access to your account again. Please let us know once your new account is linked. You could find the link feature in...
  13. Dear Leaders Hi, sorry for the inconvenience...

    Dear Leaders
    Hi, sorry for the inconvenience again. Our developer told us that we could not reproduce the problem that the fix was based on guessing. But we also added some log to the game to help...
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    Dear Leader Could you attach some screenshots to...

    Dear Leader
    Could you attach some screenshots to help us locate the problem please? And please also tell us your account id and device model to check. Thanks.

    Best Regards
    Betty
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    Dear Leader Sorry for the inconvenience. We are...

    Dear Leader
    Sorry for the inconvenience. We are looking to have another bug fix update in about 1 - 2 days.

    Best Regards
    Betty
  16. Dear Leaders Sorry for the inconvenience. We are...

    Dear Leaders
    Sorry for the inconvenience. We are working on fixing the problem now. There's a work around which is that you temporarily change your phone's language to English and the game will...
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    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? You have to link your device to facebook first because Apple doesn't allow us to link the App directly to...
  18. Thread: Arena bug

    by Betty
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    Dear Leader I think we could send the...

    Dear Leader
    I think we could send the compensation again if our representatives did it before. And I just told you the mechanism. Please tell us your rank and the compensation you ask for and then I...
  19. Thread: war of gods

    by Betty
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    Dear Leader Hi, the war of gods matching is not...

    Dear Leader
    Hi, the war of gods matching is not based on level. And the level only play a tiny little part in the matches. If you want only battle with players with almost the same level, we are...
  20. Thread: Account Recovery

    by Betty
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    Dear Leader Please try login your Game Center...

    Dear Leader
    Please try login your Game Center account in your phone settings with this email. And then run the game and use the switch account feature. We will ask our admin and see if he could help...
  21. Thread: Arena bug

    by Betty
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    Dear Leader Please also show your opponent's...

    Dear Leader
    Please also show your opponent's in-game name so that we could download the replay for a further check.
    The battles are calculated on both server and game client side. The game client...
  22. Dear Leader The information would be very...

    Dear Leader
    The information would be very helpful to for us to locate and fix the problem. Thank you.

    Best Regards
    Betty
  23. Dear Leader Hi, sorry for the inconvenience....

    Dear Leader
    Hi, sorry for the inconvenience. Could you tell us where you were at right before the purple screen/block appeared please?

    Best Regards
    Betty
  24. Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The loading problem should have been fixed by now. Thank you.

    Best Regards
    Betty
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    Dear Leader Sorry for the inconvenience. Please...

    Dear Leader
    Sorry for the inconvenience. Please tell us an estimated items you lost or failed to claim and then we could ask our admin to re-send the items to you. Thanks.

    Best Regards
    Betty
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