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  1. Dear Leaders Sorry for the inconvenience. We are...

    Dear Leaders
    Sorry for the inconvenience. We are working on fixing the problem now. There's a work around which is that you temporarily change your phone's language to English and the game will...
  2. Replies
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    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? You have to link your device to facebook first because Apple doesn't allow us to link the App directly to...
  3. Thread: Arena bug

    by Betty
    Replies
    3
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    4

    Dear Leader I think we could send the...

    Dear Leader
    I think we could send the compensation again if our representatives did it before. And I just told you the mechanism. Please tell us your rank and the compensation you ask for and then I...
  4. Thread: war of gods

    by Betty
    Replies
    4
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    Dear Leader Hi, the war of gods matching is not...

    Dear Leader
    Hi, the war of gods matching is not based on level. And the level only play a tiny little part in the matches. If you want only battle with players with almost the same level, we are...
  5. Thread: Account Recovery

    by Betty
    Replies
    3
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    4

    Dear Leader Please try login your Game Center...

    Dear Leader
    Please try login your Game Center account in your phone settings with this email. And then run the game and use the switch account feature. We will ask our admin and see if he could help...
  6. Thread: Arena bug

    by Betty
    Replies
    3
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    Dear Leader Please also show your opponent's...

    Dear Leader
    Please also show your opponent's in-game name so that we could download the replay for a further check.
    The battles are calculated on both server and game client side. The game client...
  7. Dear Leader The information would be very...

    Dear Leader
    The information would be very helpful to for us to locate and fix the problem. Thank you.

    Best Regards
    Betty
  8. Dear Leader Hi, sorry for the inconvenience....

    Dear Leader
    Hi, sorry for the inconvenience. Could you tell us where you were at right before the purple screen/block appeared please?

    Best Regards
    Betty
  9. Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The loading problem should have been fixed by now. Thank you.

    Best Regards
    Betty
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    Dear Leader Sorry for the inconvenience. Please...

    Dear Leader
    Sorry for the inconvenience. Please tell us an estimated items you lost or failed to claim and then we could ask our admin to re-send the items to you. Thanks.

    Best Regards
    Betty
  11. Thread: Account Recovery

    by Betty
    Replies
    3
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    Dear Leader Hi leader, we could not find a match...

    Dear Leader
    Hi leader, we could not find a match based on the information you provided. Please make sure that the spelling of the character name must be exactly the same for us to locate the account...
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    Dear Leader Sorry for the inconvenience. Please...

    Dear Leader
    Sorry for the inconvenience. Please also tell us your device model and account id so that we could get more information from your case. And it looks like that the game is getting more...
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    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  14. Replies
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    Dear Leader Hi, we've just re-opened the test...

    Dear Leader
    Hi, we've just re-opened the test server entry again. Hope that it will work this time. Thanks.

    Best Regards
    Betty
  15. Replies
    169
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    Dear Leader Was the account created from another...

    Dear Leader
    Was the account created from another device. If it's in the same device account on another server, it will not fix the problem. Thanks.

    Best Regards
    Betty
  16. Replies
    169
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    Dear Leader Please make sure that the account id...

    Dear Leader
    Please make sure that the account id you told us is correct. And you must use it on Android devices because Apple doesn't allow public test game. Thanks.

    Best Regards
    Betty
  17. Replies
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    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Please don't login HD version with this account or the entry would be broken. Thanks.

    Best Regards
    Betty
  18. Replies
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    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Please don't login HD version with this account or the entry would be broken. Thanks.

    Best Regards
    Betty
  19. Replies
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    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Please don't login HD version with this account or the entry would be broken. Thanks.

    Best Regards
    Betty
  20. Replies
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    Dear Leader Hi, please confirm that you login...

    Dear Leader
    Hi, please confirm that you login the correct Google account. If you are positive that you've already logged in the right account. Please send an email to Google support and ask them to...
  21. Replies
    169
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    170

    Dear Leader Please make sure that the account...

    Dear Leader
    Please make sure that the account you give us is registered on another device. Or it's just the same account. We cannot help if it's still not working after re-adding, so a new account...
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    Dear Leader The developer told me that we don't...

    Dear Leader
    The developer told me that we don't see any problems from the game log. Thanks.

    Best Regards
    Betty
  23. Replies
    169
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    170

    Dear Leader Please try again. Thank you. Best...

    Dear Leader
    Please try again. Thank you.

    Best Regards
    Betty
  24. Replies
    169
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    170

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  25. Replies
    169
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    170

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
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