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  1. Replies
    82
    Views
    83

    Dear Player Sorry for the inconvenience. Our...

    Dear Player
    Sorry for the inconvenience. Our admin told me that the invite was not successful. Could you provide more information for us to check please? Thanks.

    Best Regards
    Betty
  2. Thread: Lost Account

    by Betty
    Replies
    7
    Views
    8

    Dear Player We can see that JupiterDogg is...

    Dear Player
    We can see that JupiterDogg is linked to both Google and Facebook. And we've removed 21771749's login information that you can try login with your old Google or Facebook again. Thanks.
    ...
  3. Thread: Urgent

    by Betty
    Replies
    1
    Views
    2

    Dear Player Sorry for the inconvenience. Could...

    Dear Player
    Sorry for the inconvenience. Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
  4. Replies
    72
    Views
    73

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  5. Replies
    72
    Views
    73

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  6. Thread: Brave Duel

    by Betty
    Replies
    10
    Views
    11

    Dear Leader Thank you. And I am sorry that I am...

    Dear Leader
    Thank you. And I am sorry that I am not in the closed group. Thanks.

    Best Regards
    Betty
  7. Thread: Account Recovery

    by Betty
    Replies
    381
    Views
    382

    Dear Leader It seems that it's a Heroes Arena...

    Dear Leader
    It seems that it's a Heroes Arena account. Please post it in Heroes Arena sub-forum. Thanks.

    Best Regards
    Betty
  8. Thread: Brave Duel

    by Betty
    Replies
    10
    Views
    11

    Dear Leader And for abnormal damages, please...

    Dear Leader
    And for abnormal damages, please also tell us the hero names so that we can confirm that if it's a feature or a bug. Thank you.

    Best Regards
    Betty
  9. Thread: Brave Duel

    by Betty
    Replies
    10
    Views
    11

    Dear Leader Thank you Garrett. I think that the...

    Dear Leader
    Thank you Garrett. I think that the information will be helpful for our developers.

    Best Regards
    Betty
  10. Thread: Brave Duel

    by Betty
    Replies
    10
    Views
    11

    Dear Leader Our production team colleague...

    Dear Leader
    Our production team colleague doesn't agree with that. It would be helpful if you could tell why you think that the feature sucks. Thanks.

    Best Regards
    Betty
  11. Thread: Account Recovery

    by Betty
    Replies
    381
    Views
    382

    Dear Leader We can see that the login for...

    Dear Leader
    We can see that the login for 21034137 is normal. So we cannot help on your case. Thanks.

    Best Regards
    Betty
  12. Thread: Account Recovery

    by Betty
    Replies
    381
    Views
    382

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  13. Thread: Account Recovery

    by Betty
    Replies
    381
    Views
    382

    Dear Leader Please login your old Google account...

    Dear Leader
    Please login your old Google account and try to run your game again. Thanks.

    Best Regards
    Betty
  14. Replies
    79
    Views
    80

    Dear Leader I am sorry that you can only reach...

    Dear Leader
    I am sorry that you can only reach us here or by in-game support email. Thanks.

    Best Regards
    Betty
  15. Thread: Account Recovery

    by Betty
    Replies
    381
    Views
    382

    Dear Leader You played on server 17. Please...

    Dear Leader
    You played on server 17. Please switch to server 17 and get get the new account id for us. And then we can help retrieve your account. Thanks.

    Best Regards
    Betty
  16. Replies
    5
    Views
    6

    Dear Leader We've just unlocked the test server...

    Dear Leader
    We've just unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  17. Replies
    3
    Views
    4

    Dear Player Hi Andrew. You need to invite more...

    Dear Player
    Hi Andrew. You need to invite more players to get the the rewards for higher tiers. So the feature is working well. Thanks.

    Best Regards
    Betty
  18. Thread: uCool.

    by Betty
    Replies
    13
    Views
    14

    Dear Player We will process your request as soon...

    Dear Player
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty
  19. Replies
    2,056
    Views
    2,057

    Sticky: Dear Player We will process your request as soon...

    Dear Player
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty
  20. Replies
    79
    Views
    80

    Dear Leader We will clear the login credential...

    Dear Leader
    We will clear the login credential for your new account id. Please login your old email again before running the game and you can retrieve your account. Thanks.

    Best Regards
    Betty
  21. Replies
    79
    Views
    80

    Dear Leader We cannot help change emails. Our...

    Dear Leader
    We cannot help change emails. Our admin refuses to do it recently. So I cannot do anything on your case. Thanks.

    Best Regards
    Betty
  22. Thread: Brave Duel

    by Betty
    Replies
    10
    Views
    11

    Dear Leader Sorry for the inconvenience. Please...

    Dear Leader
    Sorry for the inconvenience. Please specify the problems you met so that we can forward them to our production team. For bugs, please also give us your account id which will help us to...
  23. Thread: Account Recovery

    by Betty
    Replies
    381
    Views
    382

    Dear Leader We are so sorry that we cannot help...

    Dear Leader
    We are so sorry that we cannot help change linked emails. And please also create a email which is almost the same spelling of your old email or our admin would not agree. Thanks.

    Best...
  24. Thread: Account Recovery

    by Betty
    Replies
    381
    Views
    382

    Dear Leader Sorry for the delay. I will remind...

    Dear Leader
    Sorry for the delay. I will remind our admin about your problem.

    Best Regards
    Betty
  25. Thread: Account Recovery

    by Betty
    Replies
    381
    Views
    382

    Dear Leader Yes, you can link your account to...

    Dear Leader
    Yes, you can link your account to your facebook too.

    Best Regards
    Betty
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