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  1. Replies
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    Views
    19

    Dear Player I am sorry. Only our admin has the...

    Dear Player
    I am sorry. Only our admin has the access to make those operations but he's still not available at the moment. We will process the requests as soon as possible. T

    Best Regards
    Betty
  2. Dear Player I am sorry. Only our admin has the...

    Dear Player
    I am sorry. Only our admin has the access to make those operations but he's still not available at the moment. We will process the requests as soon as possible. Thanks.

    Best Regards...
  3. Replies
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    Views
    47

    Dear Leader Our admin will help unlock the test...

    Dear Leader
    Our admin will help unlock the test server entry for you as soon as possible. Thanks.

    Best Regards
    Betty
  4. Replies
    46
    Views
    47

    Dear Leader Our admin will help unlock the test...

    Dear Leader
    Our admin will help unlock the test server entry for you as soon as possible. Thanks.

    Best Regards
    Betty
  5. Replies
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    6

    Dear Leader 1. We will try reproduce and fix it....

    Dear Leader
    1. We will try reproduce and fix it.
    2. Please give us both you and your girlfriend's account id so that we can have a check.
    3. The bug have been fixed by now. Thanks.

    Best Regards...
  6. Replies
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    Dear Leader We've report your case to our admin...

    Dear Leader
    We've report your case to our admin and he will help manually confirm your order as soon as possible. Thanks.

    Best Regards
    Betty
  7. Thread: Mobile Payments

    by Betty
    Replies
    7
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    8

    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? If they are Google orders, you could post the receipt numbers here. If they are Apple orders, please take...
  8. Replies
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    19

    Dear Player I am sorry about that but I don't...

    Dear Player
    I am sorry about that but I don't have access to operate things in the support system that we have to wait till our admins are available again. Thanks.

    Best Regards
    Betty
  9. Replies
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    7

    Dear Player We've just submitted the IDs to our...

    Dear Player
    We've just submitted the IDs to our admin. And he will check it for you as soon as possible. Thanks.

    Best Regards
    Betty
  10. Replies
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    23

    Dear Leader I replied you in your thread. You...

    Dear Leader
    I replied you in your thread. You could just reply your thread and we will try to help you as soon as possible. Thanks.

    Best Regards
    Betty
  11. Replies
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    Dear Leader Just take a screenshot of the view...

    Dear Leader
    Just take a screenshot of the view where the button locates so that we can submit a case for you. Thank you.

    Best Regards
    Betty
  12. Replies
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    Dear Leader Sorry for the inconvenience that our...

    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple or your iTune Purchase...
  13. Replies
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    Dear Player I could not say much on this. We...

    Dear Player
    I could not say much on this. We still have our developers maintaining this game. But I admit that we don't know when our next hero or skin will be out. Thank you.

    Best Regards
    Betty
  14. Replies
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    74

    Dear Leader Please check the invite event page....

    Dear Leader
    Please check the invite event page. It needs another 2 invites for the 3rd reward and another 3 for the 4th reward. And please make sure that your friend must finish the first part of...
  15. Replies
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    4

    Dear Leader I am sorry about that I don't have...

    Dear Leader
    I am sorry about that I don't have access to operate the re-link for you. Please wait a couple of more days. You may try to submit an in-game ticket and see if the representatives could...
  16. Thread: Test server

    by Betty
    Replies
    10
    Views
    11

    Dear Leader I am sorry that I cannot disclose....

    Dear Leader
    I am sorry that I cannot disclose. But it has little to do with HC and HA project/production teams. Thanks.

    Best Regards
    Betty
  17. Replies
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    Dear Leader Please attach a screenshot so that...

    Dear Leader
    Please attach a screenshot so that we know where to check. Thank you.

    Best Regards
    Betty
  18. Replies
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    Dear Leader You are right. I am sorry about that...

    Dear Leader
    You are right. I am sorry about that but this is an Administration problem while the admins are also supervisors and more. You may or may not know that we have several development teams...
  19. Replies
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    Dear Player Sorry for the delay. Our admin has...

    Dear Player
    Sorry for the delay. Our admin has to deal with some urgent tasks which are needed to be done this week. So there would be some delay in account operations. We are sorry about that.
    ...
  20. Replies
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    Dear Leader Our production team has already...

    Dear Leader
    Our production team has already agreed to re-send the missing rewards. And I've already sent the item list to our admin. But our admins are having some urgent tasks this week that there...
  21. Thread: Test server

    by Betty
    Replies
    10
    Views
    11

    Dear Leader We will process your request as soon...

    Dear Leader
    We will process your request as soon as possible. But I am afraid that there will be some delay because our admins are having some urgent tasks to deal with at the moment. Thanks.
    ...
  22. Replies
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    Dear Player We will process your re-link request...

    Dear Player
    We will process your re-link request as soon as possible. Thanks.

    Best Regards
    Betty
  23. Dear Player Sorry for the inconvenience. We will...

    Dear Player
    Sorry for the inconvenience. We will process the re-link requests as soon as possible. Thanks.

    Best Regards
    Betty
  24. Replies
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    19

    Dear Player I am sorry. We will process the...

    Dear Player
    I am sorry. We will process the re-link as soon as possible. Thanks.

    Best Regards
    Betty
  25. Replies
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    Dear Leader Sorry for keeping you waiting. It...

    Dear Leader
    Sorry for keeping you waiting. It seems that our admin is having some urgent tasks that they didn't process your request yet. But we will push them. Thanks.

    Best Regards
    Betty
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