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  1. Replies
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    Dear Leader I replied you in your thread. You...

    Dear Leader
    I replied you in your thread. You could just reply your thread and we will try to help you as soon as possible. Thanks.

    Best Regards
    Betty
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    Dear Leader Just take a screenshot of the view...

    Dear Leader
    Just take a screenshot of the view where the button locates so that we can submit a case for you. Thank you.

    Best Regards
    Betty
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    Dear Leader Sorry for the inconvenience that our...

    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple or your iTune Purchase...
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    Dear Player I could not say much on this. We...

    Dear Player
    I could not say much on this. We still have our developers maintaining this game. But I admit that we don't know when our next hero or skin will be out. Thank you.

    Best Regards
    Betty
  5. Replies
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    Dear Leader Please check the invite event page....

    Dear Leader
    Please check the invite event page. It needs another 2 invites for the 3rd reward and another 3 for the 4th reward. And please make sure that your friend must finish the first part of...
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    Dear Leader I am sorry about that I don't have...

    Dear Leader
    I am sorry about that I don't have access to operate the re-link for you. Please wait a couple of more days. You may try to submit an in-game ticket and see if the representatives could...
  7. Thread: Test server

    by Betty
    Replies
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    Dear Leader I am sorry that I cannot disclose....

    Dear Leader
    I am sorry that I cannot disclose. But it has little to do with HC and HA project/production teams. Thanks.

    Best Regards
    Betty
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    Dear Leader Please attach a screenshot so that...

    Dear Leader
    Please attach a screenshot so that we know where to check. Thank you.

    Best Regards
    Betty
  9. Replies
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    Dear Leader You are right. I am sorry about that...

    Dear Leader
    You are right. I am sorry about that but this is an Administration problem while the admins are also supervisors and more. You may or may not know that we have several development teams...
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    Dear Player Sorry for the delay. Our admin has...

    Dear Player
    Sorry for the delay. Our admin has to deal with some urgent tasks which are needed to be done this week. So there would be some delay in account operations. We are sorry about that.
    ...
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    Dear Leader Our production team has already...

    Dear Leader
    Our production team has already agreed to re-send the missing rewards. And I've already sent the item list to our admin. But our admins are having some urgent tasks this week that there...
  12. Thread: Test server

    by Betty
    Replies
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    Dear Leader We will process your request as soon...

    Dear Leader
    We will process your request as soon as possible. But I am afraid that there will be some delay because our admins are having some urgent tasks to deal with at the moment. Thanks.
    ...
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    Dear Player We will process your re-link request...

    Dear Player
    We will process your re-link request as soon as possible. Thanks.

    Best Regards
    Betty
  14. Dear Player Sorry for the inconvenience. We will...

    Dear Player
    Sorry for the inconvenience. We will process the re-link requests as soon as possible. Thanks.

    Best Regards
    Betty
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    Dear Player I am sorry. We will process the...

    Dear Player
    I am sorry. We will process the re-link as soon as possible. Thanks.

    Best Regards
    Betty
  16. Replies
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    Dear Leader Sorry for keeping you waiting. It...

    Dear Leader
    Sorry for keeping you waiting. It seems that our admin is having some urgent tasks that they didn't process your request yet. But we will push them. Thanks.

    Best Regards
    Betty
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    Dear Leader Hi, we need to know the lost...

    Dear Leader
    Hi, we need to know the lost account's account id or in-game name before we can help re-link your account. From the screenshot, I can see that it asked you to link to a level 92 account....
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    Dear Player This is a nice art. We will forward...

    Dear Player
    This is a nice art. We will forward your suggestion to our production team. Thanks.

    Best Regards
    Betty
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    Dear Player We will have a check and confirm the...

    Dear Player
    We will have a check and confirm the invite for you. Thanks.

    Best Regards
    Betty
  20. Thread: Lost account

    by Betty
    Replies
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    Dear Leader Already replied you on another...

    Dear Leader
    Already replied you on another thread. Thanks.

    Best Regards
    Betty
  21. Thread: Lost account

    by Betty
    Replies
    36
    Views
    37

    Dear Leader We replied you for what we need to...

    Dear Leader
    We replied you for what we need to re-link both account above. Thanks.

    Best Regards
    Betty
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    Dear Leader I apologize. I will try contact our...

    Dear Leader
    I apologize. I will try contact our production team and get the list. Please bump this post if your don't still receive the event rewards by tomorrow. Thanks.

    Best Regards
    Betty
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    Dear Leader I am so sorry that we don't make...

    Dear Leader
    I am so sorry that we don't make refunds. You may try cancel your orders from iTunes or Google Play. Thanks.

    Best Regards
    Betty
  24. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  25. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
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