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  1. Dear Player The order should have been re-sent...

    Dear Player
    The order should have been re-sent by now. Thanks.

    Best Regards
    Betty
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    Dear Player Thank you for your feed back. We...

    Dear Player
    Thank you for your feed back. We will let our production team know.

    Best Regards
    Betty
  3. Thread: Enchanting gear

    by Betty
    Replies
    8
    Views
    9

    Dear Leader Our developer only told me that we...

    Dear Leader
    Our developer only told me that we still need some more testing and tweeking, but he didn't told me the ETA. Thanks.

    Best Regards
    Betty
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    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
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    Dear Player If many players met similar or the...

    Dear Player
    If many players met similar or the same problems. You could post it here and provide one or a couple of account ids here so that we could have a check on the problem. Thanks.

    Best...
  6. Dear Player Did he try re-installing the game...

    Dear Player
    Did he try re-installing the game please? Sometimes reinstalling the game can fix this kind of problems. Thanks.

    Best Regards
    Betty
  7. Dear Player We will report this game to our...

    Dear Player
    We will report this game to our developers. Thanks.

    Best Regards
    Betty
  8. Thread: Hi betty help

    by Betty
    Replies
    1
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    2

    Dear Player Hi, our developer checked the...

    Dear Player
    Hi, our developer checked the rewards status for your account and he said that killing and restarting the app will let you be able to claim the rewards. Thanks.

    Best Regards
    Betty
  9. Dear Player It's a finalization reward/or an...

    Dear Player
    It's a finalization reward/or an initialization reward for the new season that the rewards are sent for only once each season at the finalization/initialization time. Thanks.

    Best...
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    Dear Leader We are so sorry that we couldn't...

    Dear Leader
    We are so sorry that we couldn't find any accounts that match the name [₳] UnKnow. Please confirm that the spelling is correct. Thanks.

    Best Regards
    Betty
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    Dear Leader We've just return the items to you....

    Dear Leader
    We've just return the items to you. Thanks.

    Best Regards
    Betty
  12. Thread: Test Server

    by Betty
    Replies
    6
    Views
    7

    Dear Leader We are so sorry that test server...

    Dear Leader
    We are so sorry that test server only supports Non-HD android version. Thanks.

    Best Regards
    Betty
  13. Thread: Account Recovery

    by Betty
    Replies
    230
    Views
    231

    Dear Leader We don't recognize account transfer....

    Dear Leader
    We don't recognize account transfer. So we cannot help re-link the account onto your devices. Thanks.

    Best Regards
    Betty
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    Dear Leader Sorry for the inconvenience that our...

    Dear Leader
    Sorry for the inconvenience that our system may have missed your order. Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple or your iTune...
  15. Dear Player Hi, that's all rewards for a Master...

    Dear Player
    Hi, that's all rewards for a Master ranks players. There's no rewards for intermediate ranks. Thanks.

    Best Regards
    Betty
  16. Dear Player Our production team told me that we...

    Dear Player
    Our production team told me that we are still figuring how to make it happen because it requires a lot of PR works which is some how exotic to us. Thanks.

    Best Regards
    Betty
  17. Dear Leader Our developer told me that it's been...

    Dear Leader
    Our developer told me that it's been working this for a very long time. It's a designing defect but we don't have a simple solution for this. He told me that they did try fix it without...
  18. Dear Leader Thank you. We will forward the video...

    Dear Leader
    Thank you. We will forward the video to our developers. It seems a bug to me but we need to confirm it with our developers. Thanks.

    Best Regards
    Betty
  19. Dear Player We can see that he indeed got the...

    Dear Player
    We can see that he indeed got the items and maybe even hero skin. But 2 items didn't show up in the log that we will re-send 2 Diamond Roulette tickets to him. Thanks.

    2018-10-01...
  20. Thread: Login error

    by Betty
    Replies
    4
    Views
    5

    Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  21. Dear Player Thank you. It looks like a...

    Dear Player
    Thank you. It looks like a configuration error. We will fix it soon. Thanks.

    Best Regards
    Betty
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    Dear Leader We still could not find any matches....

    Dear Leader
    We still could not find any matches. Sorry about that.

    Best Regards
    Betty
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    Sticky: Dear Player We need to locate the match first...

    Dear Player
    We need to locate the match first before we can do anything. Please tell us the account id and then attach a screenshot which shows other players' names in the same match so that we can...
  24. Dear Leader Could you take a screenshot which...

    Dear Leader
    Could you take a screenshot which shows that where you tried to apply the EXP items please? Our tester positively told me that as long as your lv110 hero's EXP bar is not full, you can...
  25. Thread: Account Recovery

    by Betty
    Replies
    230
    Views
    231

    Dear Leader You cannot make account for your...

    Dear Leader
    You cannot make account for your friend. Because it will be re-linked to your device and not his one. If he cannot login the game, he will see another account on his device. Just ask him...
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