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  1. Thread: Matchmaking

    by Betty
    Replies
    3
    Views
    4

    Dear Player Did you queue alone please? If you...

    Dear Player
    Did you queue alone please? If you queue alone as diamond, it's a bug that you meet GOD rank players. If you queued with a friend, then the ranged would become much wider. Thanks.
    ...
  2. Replies
    12
    Views
    13

    Dear Player If you still not received the item...

    Dear Player
    If you still not received the item yet, please attach a screenshot so that we could ask our developer to send again. Thanks.

    Best Regards
    Betty
  3. Replies
    2
    Views
    3

    Dear Player Thank you for your feedback. We will...

    Dear Player
    Thank you for your feedback. We will let our production team know. Thanks.

    Best Regards
    Betty
  4. Replies
    5
    Views
    6

    Dear Player Sorry for the inconvenience. From...

    Dear Player
    Sorry for the inconvenience. From the log, we can see that it was 5.1k runes, not 12K as it was shown. The game client doubled the amount you got. But the doubled part was not regconized...
  5. Replies
    9
    Views
    10

    Dear Leader Sorry for the inconvenience. We will...

    Dear Leader
    Sorry for the inconvenience. We will have our developer check again. Thanks.

    Best Regards
    Betty
  6. Thread: Account Recovery

    by Betty
    Replies
    200
    Views
    201

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  7. Replies
    2
    Views
    3

    Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  8. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  9. Replies
    5
    Views
    6

    Dear Player Please tell us your account id...

    Dear Player
    Please tell us your account id number to check so that we could see if your runes were deducted for 6 runes' price. Or if it showed the wrong number for 12K. Thanks.

    Best Regards...
  10. Replies
    40
    Views
    41

    Dear Player If the player didn't login the game....

    Dear Player
    If the player didn't login the game. It will not count. So please ask your friend to finish the tutorial first. Thanks.

    Best Regards
    Betty
  11. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  12. Thread: Hack Laggggggg

    by Betty
    Replies
    3
    Views
    4

    Dear Player Sorry about that, it's a bug and we...

    Dear Player
    Sorry about that, it's a bug and we will try to figure it out where the "hack spot" locates and we will block the spot.
    Please let us know next time if it happens again and we also need...
  13. Thread: Friends list bug

    by Betty
    Replies
    10
    Views
    11

    Dear Player For cross-continent games, it would...

    Dear Player
    For cross-continent games, it would be a bit hard to offer stable and fast network condition because of the current physical and technology limit. Thanks.

    Best Regards
    Betty
  14. Thread: Account Recovery

    by Betty
    Replies
    200
    Views
    201

    Dear Leader Please tell us your old account's...

    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. If you ever bought gems in-game. We may...
  15. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  16. Thread: Reset account

    by Betty
    Replies
    1
    Views
    2

    Dear Player We are so sorry that we don't...

    Dear Player
    We are so sorry that we don't official support account switching. You will have to remove the login credential on your device to start over again. But if you have another device and it's...
  17. Replies
    40
    Views
    41

    Dear Player It will be a bug if you don't get...

    Dear Player
    It will be a bug if you don't get the invite reward. Thanks.

    Best Regards
    Betty
  18. Thread: Friends list bug

    by Betty
    Replies
    10
    Views
    11

    Dear Player For the friend list problem, our...

    Dear Player
    For the friend list problem, our developer told me that sometimes it needs re-logging in the game to show the friend list. One of our developers is working on fixing the problem now. For...
  19. Replies
    434
    Views
    6,133

    Dear Leader Our admin still told me that both...

    Dear Leader
    Our admin still told me that both accounts were not registered in the same country. Thanks.

    Best Regards
    Betty
  20. Replies
    2
    Views
    3

    Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  21. Thread: Lost account

    by Betty
    Replies
    2
    Views
    3

    Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  22. Replies
    40
    Views
    41

    Dear Player We've just manually added 23824997...

    Dear Player
    We've just manually added 23824997 as your invited friend. Thanks.

    Best Regards
    Betty
  23. Thread: Paradox bug

    by Betty
    Replies
    7
    Views
    8

    Dear Player Thank you RwbyRave for your...

    Dear Player
    Thank you RwbyRave for your feedback. Could you tell us where we should check please? It's 3-hour long. Thanks.

    Best Regards
    Betty
  24. Replies
    9
    Views
    10

    Dear Player I've just sent your account id to...

    Dear Player
    I've just sent your account id to our developers and requested them to help reset Gildas's statistics on your account. Thanks.

    Best Regards
    Betty
  25. Replies
    3
    Views
    4

    Dear Player We've already banned MIHong. Thanks....

    Dear Player
    We've already banned MIHong. Thanks.

    Best Regards
    Betty
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