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  1. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader I am sorry. I don't have the access...

    Dear Leader
    I am sorry. I don't have the access to our CS' email account. Please tell us which email address you sent to and then I will let our representatives follow up your issue via email....
  2. Thread: Masalah game

    by Betty
    Replies
    1
    Views
    2

    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you attach a screenshot so that we know what the problem is. And please also tell us your account id so that we can have a further check. Thanks.
    ...
  3. Replies
    3
    Views
    4

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  4. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader Sorry for the inconvenience. For...

    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And please also create a...
  5. Replies
    3
    Views
    4

    Dear Leader Sorry for the inconvenience. Test...

    Dear Leader
    Sorry for the inconvenience. Test server only supports for Non-HD Android version accounts. Please create a new account on an Android device or install a Bluestacks on your PC to get a...
  6. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader Please switch to the old account's...

    Dear Leader
    Please switch to the old account's server and then give us both new and old IDs and then our admin will determine if we can re-link the account for you. Thanks.

    Best Regards
    Betty
  7. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader If you ever bought gems in-game. We...

    Dear Leader
    If you ever bought gems in-game. We may need to check one of your latest order receipt or iTunes Purchase History to confirm the ownership before we can help. You may upload the image to...
  8. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader Sorry for the inconvenience. For...

    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will...
  9. Replies
    3
    Views
    4

    Dear Leader This is possible in this mod. The...

    Dear Leader
    This is possible in this mod. The deducted HP of your crystal is related to the last heroes number and stars. So if he lose to you but there isn't too many last heroes, he still won't...
  10. Replies
    1
    Views
    2

    Dear Leader Maybe it is because that we added...

    Dear Leader
    Maybe it is because that we added new items/heroes to the shops that it takes out old heroes' slots. If so, we will fix this bug as soon as possible by adding more slots. But our...
  11. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader You could use the Switch account...

    Dear Leader
    You could use the Switch account feature in the game to switch to your linked google account. If you are using iOS devices, you could use the "Link a device" feature in the Options which...
  12. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader You could use the Switch account...

    Dear Leader
    You could use the Switch account feature in the game to switch to your linked google account. If you are using iOS devices, you could use the "Link a device" feature in the Options which...
  13. Replies
    7
    Views
    8

    Dear Leader Please take a screenshot and show us...

    Dear Leader
    Please take a screenshot and show us which daily reward you mean. And then we can have a check for you. You could upload the screenshot to imgur.com or postimg.org. Thanks.

    Best...
  14. Replies
    12
    Views
    13

    Dear Leader Our developer will check for you and...

    Dear Leader
    Our developer will check for you and fix the quest for your account. Thanks.

    Best Regards
    Betty
  15. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader We are so sorry that we couldn't...

    Dear Leader
    We are so sorry that we couldn't find any accounts that match the name you give. Please confirm that the spelling is correct. Thanks.

    Best Regards
    Betty
  16. Replies
    12
    Views
    13

    Dear Leader I apologize for the late response....

    Dear Leader
    I apologize for the late response. And is the bug fixed yet please? If not, please tell us your account id and we will look into the problem. Thanks.

    Best Regards
    Betty
  17. Replies
    1
    Views
    2

    Dear Leader Please try use the Link feature in...

    Dear Leader
    Please try use the Link feature in the Options -> Link Account to link the account that you use oftenly. And then it will not pop again. If your HeroicHan is a low level account. You can...
  18. Thread: Retrieve Account

    by Betty
    Replies
    2
    Views
    3

    Dear Leader Sorry for the inconvenience, the...

    Dear Leader
    Sorry for the inconvenience, the account was linked to Google ID: 100470374598339151162. Please contact google with the ID and try find back your gmail. We will remove the login for your...
  19. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader We are so sorry that we cannot help...

    Dear Leader
    We are so sorry that we cannot help if you don't have access to your old gmail. Thanks.

    Best Regards
    Betty
  20. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader Sorry for the inconvenience, the...

    Dear Leader
    Sorry for the inconvenience, the account was linked to Google ID: 100470374598339151162. Please contact google with the ID and try find back your gmail. We will remove the login for your...
  21. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader Hi, the Android to iOS link is...

    Dear Leader
    Hi, the Android to iOS link is indeed between your Google Play and your Game Center account. It's independent to your devices.
    And we can see that 6118422 was linked to both facebook...
  22. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader Do you mean your email address...

    Dear Leader
    Do you mean your email address please? If so, please contact Gmail(or other email service provider) to recover your email first. If you mean that you logged into a level 1 account....
  23. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  24. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader We cannot help change email account....

    Dear Leader
    We cannot help change email account. Please contact Google for help and the account was still active yesterday. Please change your email password and let us know and we will remove all...
  25. Thread: Account Recovery

    by Betty
    Replies
    515
    Views
    516

    Dear Leader Please switch to server 13 and give...

    Dear Leader
    Please switch to server 13 and give us the new ID you see on it. And then we could retrieve your old account for you. Thanks.

    Best Regards
    Betty
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