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  1. Replies
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    Dear Player And if you remember the date you got...

    Dear Player
    And if you remember the date you got the skin, please let us know. If we can confirm the you got the skin and it's gone now. We can re-send the skin(s) to you. Thanks.

    Best Regards...
  2. Dear Player Please don't worry, it may take a...

    Dear Player
    Please don't worry, it may take a couple of days. If we see that you had the skin and it's not in your account now. We will re-send it to your account. Do you remember the date you got...
  3. Replies
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    Dear Player Sorry for the inconvenience. We will...

    Dear Player
    Sorry for the inconvenience. We will try to reproduce and fix the bug. Please try kill and restart the app and see if your skins are back. Thanks.

    Best Regards
    Betty
  4. Dear Player Thank you for your suggestion. This...

    Dear Player
    Thank you for your suggestion. This is one of our candidate solution against the 5-man exploit. We will ask our production team to implement one of their solutions as soon as possible....
  5. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  6. Replies
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    Sticky: Dear Player Please tell us the account id you...

    Dear Player
    Please tell us the account id you see on your device and the one you would like retrieve. And then we can replace it with your main account. Thanks.

    Best Regards
    Betty
  7. Thread: Lost account

    by Betty
    Replies
    5
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    6

    Dear Leader Sorry for the inconvenience. Our...

    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been...
  8. Thread: Suspicious

    by Betty
    Replies
    12
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    Dear Leader The ban has been lifted by now. Some...

    Dear Leader
    The ban has been lifted by now. Some of our representatives have the power to suspend accounts when they were treated unpolitely. I am sorry about that. Thanks.

    Best Regards
    Betty
  9. Replies
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    Dear Leader We are so sorry that test server...

    Dear Leader
    We are so sorry that test server only supports Non-HD android version. Please install a Non-HD version and then tell us your account id again. Thanks.

    Best Regards
    Betty
  10. Dear Player Could you tell us when you got the...

    Dear Player
    Could you tell us when you got the skin and which one you got please? So that we could re-send it to you. Thanks.

    Best Regards
    Betty
  11. Thread: Fighting Noobs

    by Betty
    Replies
    8
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    Dear Player Thank you for your feed back. We...

    Dear Player
    Thank you for your feed back. We will forward this post to our prodution team and ask them to improve the reporting mechanics. Thanks.

    Best Regards
    Betty
  12. Replies
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    Dear Player Thank you for your feedback. We will...

    Dear Player
    Thank you for your feedback. We will ask our developer and see if we could add more criterias to improve the the reporting mechanics. Thanks.

    Best Regards
    Betty
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    Dear Leader We will ask our production team if...

    Dear Leader
    We will ask our production team if we would add one of those heroes to our shops soon. Thanks.

    Best Regards
    Betty
  14. Replies
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    Dear Player If the player was reported by more...

    Dear Player
    If the player was reported by more than one players, the player will be punished. So please also ask other players to report the afker/feeder together. And then it will work. Thanks.
    ...
  15. Dear Player Please tell us your old account's...

    Dear Player
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
  16. Replies
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    Sticky: Dear Player We will report this bug to our...

    Dear Player
    We will report this bug to our developers again. Thanks.

    Best Regards
    Betty
  17. Replies
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    Dear Leader Some heroes are now available in the...

    Dear Leader
    Some heroes are now available in the shops. You may list the heroes you want but missed and I will try ask our production team and see if they are available in the shops or would they be...
  18. Replies
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    Dear Leader If you are using the Non-HD android...

    Dear Leader
    If you are using the Non-HD android version, you can just post your account id here and we can unlock the entry for you. If you are using the HD version, you will have to install and run...
  19. Replies
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    Dear Player Our developer told me that we will...

    Dear Player
    Our developer told me that we will have an update in between 20 and 27. And the game will be available by then. For some reason we have had to temporarily set the game as unavailable in...
  20. Thread: Frame question

    by Betty
    Replies
    3
    Views
    4

    Dear Player Our developer said that the frame is...

    Dear Player
    Our developer said that the frame is no longer available. We will update the description in the next update. Thanks.

    Best Regards
    Betty
  21. Dear Player Our developer told me that we are...

    Dear Player
    Our developer told me that we are working with App Store now. Thank you.

    Best Regards
    Betty
  22. Replies
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    Dear Player Our developer is working with App...

    Dear Player
    Our developer is working with App Store to resolve now. Thank you.

    Best Regards
    Betty
  23. Replies
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    Sticky: Dear Player Thank you for your feedback. It...

    Dear Player
    Thank you for your feedback. It sounds like a connection problem. Please check the Wifi signal indicator and see if it shows a broken wifi icon or turns red as well next time you meet...
  24. Replies
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    Sticky: Dear Player Our developer told me that we are...

    Dear Player
    Our developer told me that we are working with App Store now. Players may switch to another region's App Store if needed before it's fixed. Thanks.

    Best Regards
    Betty
  25. Replies
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    Dear Leader We've just re-linked your account...

    Dear Leader
    We've just re-linked your account now. Please try again and see if it's working now. Thanks.

    Best Regards
    Betty
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