Dear Leader,
Please accept our sincere apology for any inconvenience caused by this issue.
In this case can you help us by providing the screen shot of the one you didn't get credit for? Please...
Type: Posts; User: Allen; Keyword(s):
Dear Leader,
Please accept our sincere apology for any inconvenience caused by this issue.
In this case can you help us by providing the screen shot of the one you didn't get credit for? Please...
Dear Leader,
I apologize for any inconvenience. In this case can you help us by providing the receipt screen shot and the confirmation email from iTunes for the one you got double-billed? Thank you...
Dear Leader,
We've checked the delivery logs and confirmed the delivery of your order, please let us know if you need any further assistance regarding this issue.
ID User Info Payment Order...
Dear Leader,
We are sorry to tell you that actually only the basic gems are qualified for the first purchase reward, so the other bonus gems are not counted, this is also addressed on the in-game...
Dear Leader,
This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and...
Dear Leader,
Please accept our sincere apology for any inconvenience caused by this issue.
There was indeed a monthly card made on your account and the money we charged is $2.99, so if you have...
Dear Leader,
This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and...
Dear Leader,
I apologize for any inconvenience. In this case, since the refund is unavailable under our refund policy, so you can ask us to deliver the gems instead. Please tell us if it works for...
Dear Leader,
Please accept our sincere apology for any inconvenience caused by this issue.
In this case, please could you send a receipt from iTunes store for the double-billed transaction, not a...
Thank you for your effort, but one thing we would like you to know that: the receipt is the most important proof we need. Thank you if you can show it to us!
Sorry to tell you that we are unable to hlep you without sufficient detail provided. It's responsible for both of us. Thank you for your cooperation! :)
Dear Leader,
Please accept our sincere apology for any inconvenience caused by this issue.
In this case can you help us by providing the screen shot of the one you didn't get credit for? Please...
Dear Leader,
Please accept our sincere apology for any inconvenience caused by this issue.
In this case can you help us by providing the screen shot of the one you didn't get credit for? Please...
Dear Leader,
Please accept our sincere apology for any inconvenience caused by this issue.
In this case can you help us by providing the screen shot of the one you didn't get credit for? Please...
Dear Leader,
Thanks for your reporting. I have informed Tech Team of this issue and we will try our best to dig into it. Thank you for playing Heroes Charge.
Best Regards
Allen
Dear Leader,
This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and...
Dear Leader,
Glad to know that! You are welcome!
Have a nice day!
Allen
Dear Leader,
I’m very sorry to hear about the inconvenience.
We've investigated many time about this issue, but it doesn't appear to be an issue with Heroes Charge itself. It seems to be in the...
Dear Leader,
Since you have already got the gems, then this issue is considered as settled. Thank you for your time!
Please feel free to contact us back should you hae any further question....
Dear Leader,
This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and...
Dear Ikkan,
Sorry for this inconvenience first.
It's quite clear that you will not get the same amount with your first time purchase, as an one time offer, it gives you more than every normal...
Thank you for this information. We hve since then fixed the delivery.
That's all because of the first time bonus gems which gives you a feeling that you should have got more than what you see.
Thank you! What is your account id then?
Dear Leader,
Thank you for your help!
This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry...