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  1. Replies
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    Dear Leader We can see that your account has...

    Dear Leader
    We can see that your account has already been linked to facebook and Apple. You can create a new ID on your android device and then use the in-game "Link a Device" feature to bind your...
  2. Thread: Account Recovery

    by Betty
    Replies
    448
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    Dear Leader You can find the in-game ticket...

    Dear Leader
    You can find the in-game ticket entry at Options->Support. Thanks.

    Best Regards
    Betty
  3. Thread: Account Recovery

    by Betty
    Replies
    448
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    Dear Leader Please switch to server 219 and tell...

    Dear Leader
    Please switch to server 219 and tell us the new account id on it again. Thanks.

    Best Regards
    Betty
  4. Thread: Account Recovery

    by Betty
    Replies
    448
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    Dear Leader Please tell us the current Id you...

    Dear Leader
    Please tell us the current Id you see on your device now and then we can remove the login for this one which will allow you to login your old one. Thanks.

    Best Regards
    Betty
  5. Thread: Account Recovery

    by Betty
    Replies
    448
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    449

    Dear Leader This is an Heroes Arena account....

    Dear Leader
    This is an Heroes Arena account. Please send in-game support ticket for help. Thanks.

    Best Regards
    Betty
  6. Thread: Account Recovery

    by Betty
    Replies
    448
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    449

    Dear Leader Hi, 15111802 doesn't look like a new...

    Dear Leader
    Hi, 15111802 doesn't look like a new id. And I can see that our admin has already helped you retrieve the account now. Thanks.

    Best Regards
    Betty
  7. Thread: Account Recovery

    by Betty
    Replies
    448
    Views
    449

    Dear Leader The account is linked to a Google...

    Dear Leader
    The account is linked to a Google account 111614001137967099121, you can try contact google with this serial number to get your username or email. And please also tell us your new...
  8. Thread: WoG Issue

    by Betty
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    Dear Leader We will ask our developers and see...

    Dear Leader
    We will ask our developers and see if they have already noted down the bug. Thanks.

    Best Regards
    Betty
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    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
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    Dear Leader We will let our production team...

    Dear Leader
    We will let our production team know. It should be much easier than making new skins. Thanks.

    Best Regards
    Betty
  11. Thread: Account Recovery

    by Betty
    Replies
    448
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    449

    Dear Leader Sorry for the inconvenience. And we...

    Dear Leader
    Sorry for the inconvenience. And we need the account id you see on your device so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
  12. Thread: Account Recovery

    by Betty
    Replies
    448
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    449

    Dear Leader We are so sorry that we don't help...

    Dear Leader
    We are so sorry that we don't help changing the email unless it was an enterprise email or educational email and you don't have access to it anymore. Thanks.

    Best Regards
    Betty
  13. Thread: Pagamento

    by Betty
    Replies
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    Dear Leader Did you buy it with Money or Gems...

    Dear Leader
    Did you buy it with Money or Gems please? And please also tell us your account id to check. Thanks.

    Best Regards
    Betty
  14. Thread: Account Recovery

    by Betty
    Replies
    448
    Views
    449

    Dear Leader We will remove the login information...

    Dear Leader
    We will remove the login information for 29368806 for you. And then you can load your old account after finishing the first couple steps of the tutorial. Thanks.

    Best Regards
    Betty
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    Dear Leader Please tell us your account id and...

    Dear Leader
    Please tell us your account id and we will report your case to our developers. Thanks.

    Best Regards
    Betty
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    Dear Leader For Heroes Arena problems, please...

    Dear Leader
    For Heroes Arena problems, please send in-game support tickets for the help. You may also post it in the Heroes Arena sub-forum but I am not sure I can check there everyday at the...
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    Heroes Charge FAQ-Talk To Developers

    Many Leaders are curious about what our developers are doing...
    What if you are developers? What will you consider? Do you get any questions for them?
    You can ask our developers whatever questions...
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    Dear Player It was a configuration bug. And it's...

    Dear Player
    It was a configuration bug. And it's fixed now. Thanks.

    Best Regards
    Betty
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    Sticky: Dear Player We met a technical problem and it...

    Dear Player
    We met a technical problem and it should have been fixed by now. Thanks.

    Best Regards
    Betty
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    Sticky: Dear Player The problem should have been fixed...

    Dear Player
    The problem should have been fixed by now. If you are not sure if you have already received the rewards or not. Please tell us your account id to check. Thanks.

    Best Regards
    Betty
  21. Thread: Account Recovery

    by Betty
    Replies
    448
    Views
    449

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  22. Thread: Account Recovery

    by Betty
    Replies
    448
    Views
    449

    Dear Leader Oh, this is a Heroes Arena account....

    Dear Leader
    Oh, this is a Heroes Arena account. Please send in-game support tickets for the help. You may also post it in the Heroes Arena sub-forum but I am not sure I can check there everyday at...
  23. Dear Leader Please also tell us your current...

    Dear Leader
    Please also tell us your current account id so that we can remove the login of this new id which will let you login another account. And after completing a couple steps of of the...
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    Dear Leader Please install a Non-HD version and...

    Dear Leader
    Please install a Non-HD version and run it with your account. You could also just give us the new account you see on your Non-HD game. Thanks.

    Best Regards
    Betty
  25. Thread: Account Recovery

    by Betty
    Replies
    448
    Views
    449

    Dear Leader Please switch to server 219 and give...

    Dear Leader
    Please switch to server 219 and give us the new user id you see on it. And then we can help re-link your account. And we see that Bigfoot is not linked to Google/Apple yet that please...
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