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  1. Replies
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    Dear Leader We can see that it's an HD account....

    Dear Leader
    We can see that it's an HD account. Please create a new account with an Non-HD client and give us the ID on it so that it will not affect your normal playing. Thanks.

    Best Regards...
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    Dear Leader Thank you for your feedback, we will...

    Dear Leader
    Thank you for your feedback, we will ask our developers to review the rules. Thanks.

    Best Regards
    Betty
  3. Thread: Account Recovery

    by Betty
    Replies
    544
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    545

    Dear Leader We don't link old accounts to new...

    Dear Leader
    We don't link old accounts to new Google/Facebook/Game Center ID. And our developer is pretty positive that once it's link, it can be logged in using the switch account feature. Thanks....
  4. Thread: Account Recovery

    by Betty
    Replies
    544
    Views
    545

    Dear Leader The transaction receipt links to an...

    Dear Leader
    The transaction receipt links to an account on server 175. But the account was already linked to both iOS and Android. You could try switch to one of your old email which will let you...
  5. Thread: Account Recovery

    by Betty
    Replies
    544
    Views
    545

    Dear Leader We still found 2 similar accounts in...

    Dear Leader
    We still found 2 similar accounts in around server 204, do you remember your level please? Thanks.

    Best Regards
    Betty
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    Dear Leader You could upload it to imgur.com or...

    Dear Leader
    You could upload it to imgur.com or postimg.org and then post the link here. Let's check for them one by one. Thanks.

    Best Regards
    Betty
  7. Replies
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    Dear Leader They are most likely a display...

    Dear Leader
    They are most likely a display problem. Thanks.

    Best Regards
    Betty
  8. Thread: Account Recovery

    by Betty
    Replies
    544
    Views
    545

    Dear Leader Please also tell us on which server...

    Dear Leader
    Please also tell us on which server you were playing so that we could locate your account. Thanks.

    Best Regards
    Betty
  9. Thread: Account Recovery

    by Betty
    Replies
    544
    Views
    545

    Dear Leader We see several accounts with the...

    Dear Leader
    We see several accounts with the in-game name drums. Do you remember your server number or your level please? Thanks.

    Best Regards
    Betty
  10. Replies
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    Dear Leader Please also tell us on which server...

    Dear Leader
    Please also tell us on which server you were playing so that we could locate your account. Thanks.

    Best Regards
    Betty
  11. Replies
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    Dear Leader Hi, I am not sure which hero you...

    Dear Leader
    Hi, I am not sure which hero you refer to. Usually, it is intended to limit the hero's Ultimate if you don't see it cast. You may post the hero's screenshot here and then we will know...
  12. Thread: Account Recovery

    by Betty
    Replies
    544
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    545

    Dear Leader It is your new account in the...

    Dear Leader
    It is your new account in the screenshot. Do you remember your old account's in-game name or account id please?

    Best Regards
    Betty
  13. Thread: Account Recovery

    by Betty
    Replies
    544
    Views
    545

    Dear Leader You could use the switch account...

    Dear Leader
    You could use the switch account feature which would let you retrieve your old account. You may tell us your name and which server you played on so that we could check the status for...
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    Dear Leader Please note that the 30000 Gems only...

    Dear Leader
    Please note that the 30000 Gems only contain the items needed for your hero to be promoted to R2. There're notice and warnings to tell the player about that. And we assume that old...
  15. Thread: Arena Bug

    by Betty
    Replies
    7
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    154

    Dear Leader Please attach a screenshot so that I...

    Dear Leader
    Please attach a screenshot so that I can ask our production team. Thanks.

    Best Regards
    Betty
  16. Thread: Arena Bug

    by Betty
    Replies
    7
    Views
    154

    Dear Leader If it happened right before or after...

    Dear Leader
    If it happened right before or after the update. It would be normal because every tiny battle mechanics or number change could affect the battle result.
    If it's not during the update,...
  17. Dear Leader 5 posts is needed before you can...

    Dear Leader
    5 posts is needed before you can start a new thread on other forums. It's only an anti-spamming measure. Thanks.

    Best Regards
    Betty
  18. Replies
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    Dear Leader Hi, the final rank is based on the...

    Dear Leader
    Hi, the final rank is based on the HP left of your crystal. We will ask our developer to see if it's we can make it more clear in the UI. Thanks.

    Best Regards
    Betty
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    Dear Leader There's a avatar frame bug and we...

    Dear Leader
    There's a avatar frame bug and we will fix it in the next App Store update. You could also tell us your account id to check so that we know that if it's another problem. Thanks.

    Best...
  20. Replies
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    Dear Leader It seems like that it's a timezone...

    Dear Leader
    It seems like that it's a timezone problem. Please tell us your account id to check. Thanks.

    Best Regards
    Betty
  21. Thread: Account Recovery

    by Betty
    Replies
    544
    Views
    545

    Dear Leader I am sorry. I don't have the access...

    Dear Leader
    I am sorry. I don't have the access to our CS' email account. Please tell us which email address you sent to and then I will let our representatives follow up your issue via email....
  22. Thread: Masalah game

    by Betty
    Replies
    1
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    2

    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you attach a screenshot so that we know what the problem is. And please also tell us your account id so that we can have a further check. Thanks.
    ...
  23. Replies
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    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  24. Thread: Account Recovery

    by Betty
    Replies
    544
    Views
    545

    Dear Leader Sorry for the inconvenience. For...

    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And please also create a...
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    Dear Leader Sorry for the inconvenience. Test...

    Dear Leader
    Sorry for the inconvenience. Test server only supports for Non-HD Android version accounts. Please create a new account on an Android device or install a Bluestacks on your PC to get a...
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