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    Dear Player Our engineer told me that the...

    Dear Player
    Our engineer told me that the network between our server to your network gateway is fast, and it's fast to your 4G as well. Please try reboot your WIFI router and try again. You may try...
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    Dear Player Thank you so much. Our engineer told...

    Dear Player
    Thank you so much. Our engineer told me that he will contact the corresponding network service provider to help check the problem. Do you use wifi or 3/4G to play the game please? Our...
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    Dear Player We tried to ping your Network...

    Dear Player
    We tried to ping your Network Operator's node and we only got 9ms ping. Would you install an App and try to ping our server please?
    You could search and download the App "IP Tools:...
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    Dear Player Could you scroll it to the top and...

    Dear Player
    Could you scroll it to the top and give us another TraceRoute screenshot please? Our engineer would like to see your #7 and later TraceRoute data. Thanks.

    Best Regards
    Betty
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