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  1. Thread: Heroe/Skin

    by Betty
    Replies
    4
    Views
    5

    Dear Player Sorry for the inconvenience. We are...

    Dear Player
    Sorry for the inconvenience. We are so sorry that the purchase cannot be reversed. But our supervisor agreed to refund part of the diamonds to you because the hero is really hard to get....
  2. Thread: connection issue

    by Betty
    Replies
    3
    Views
    4

    Dear Player It's a bug that you didn't continue...

    Dear Player
    It's a bug that you didn't continue the game. We will check your game data and see what went wrong. Thanks.

    Best Regards
    Betty
  3. Thread: test server

    by Betty
    Replies
    24
    Views
    25

    Dear Leader We've re-added you to the test...

    Dear Leader
    We've re-added you to the test server. Thanks.


    Best Regards
    Betty
  4. Replies
    7
    Views
    8

    Dear Leader We need the screenshot of your 4.99...

    Dear Leader
    We need the screenshot of your 4.99 order. And for your 8.99 order. The price is convered by Google or iTunes. And please notice that EU countries started imposing Value added tax on...
  5. Replies
    4
    Views
    5

    Dear Leader Sorry for the inconvenience that our...

    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTune Purchase History here. And then we will manually confirm and deliver your...
  6. Thread: connection issue

    by Betty
    Replies
    3
    Views
    4

    Dear Player Sorry for the inconvenience. Could...

    Dear Player
    Sorry for the inconvenience. Could you tell us your device model and Account ID to check please? Thanks.

    Best Regards
    Betty
  7. Replies
    4
    Views
    5

    Dear Player 1. Please confirm that you have...

    Dear Player
    1. Please confirm that you have already linked your account to Google Play first. And then you could retrieve it on your other devices or simulator by just logging in your google play...
  8. Replies
    2
    Views
    3

    Dear Player We will have the Custom Room mode...

    Dear Player
    We will have the Custom Room mode which would meet some of your needs. And we will let our developers know that players would like better matching algorithm in "Matched Play". Thank you....
  9. Replies
    11
    Views
    12

    Dear Leader We are still working on fixing this...

    Dear Leader
    We are still working on fixing this problem. Thanks.

    Best Regards
    Betty
  10. Dear Leader Sorry for the inconvenience. We will...

    Dear Leader
    Sorry for the inconvenience. We will report your case to our developers. Thanks.

    Best Regards
    Betty
  11. Replies
    7
    Views
    8

    Dear Leader Sorry for the inconvenience that our...

    Dear Leader
    Sorry for the inconvenience that our system may have missed your order. Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple or your iTune...
  12. Thread: Skins

    by Betty
    Replies
    5
    Views
    6

    Dear Player Thank you for your feedback. We will...

    Dear Player
    Thank you for your feedback. We will forward it to our production team and developers. Thanks again.

    Best Regards
    Betty
  13. Thread: Heroe/Skin

    by Betty
    Replies
    4
    Views
    5

    Dear Player Sorry for the inconvenience. We will...

    Dear Player
    Sorry for the inconvenience. We will report your case to our producton team. Thanks.

    Best Regards
    Betty
  14. Replies
    8
    Views
    9

    Dear Player Sorry about that. We will forward...

    Dear Player
    Sorry about that. We will forward this problem to our localization colleague. Thanks.

    Best Regards
    Betty
  15. Replies
    1,614
    Views
    1,615

    Sticky: Dear Player You can team up with most 2 friends....

    Dear Player
    You can team up with most 2 friends. Thanks.

    Best Regards
    Betty
  16. Replies
    1,614
    Views
    1,615

    Sticky: Dear Player You should choose the server which...

    Dear Player
    You should choose the server which is for your own region. Or the latency will be very high. Thanks.

    Best Regards
    Betty
  17. Thread: test server

    by Betty
    Replies
    24
    Views
    25

    Dear Leader We've unlocked the test server...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.


    Best Regards
    Betty
  18. Thread: test server

    by Betty
    Replies
    24
    Views
    25

    Dear Leader We've re-added you to the test...

    Dear Leader
    We've re-added you to the test server. Thanks.


    Best Regards
    Betty
  19. Thread: cant login

    by Betty
    Replies
    3
    Views
    4

    Dear Leader Please confirm that the spelling of...

    Dear Leader
    Please confirm that the spelling of your in-game name (SH) Flarup 93 is correct. We couldn't find your account by searching the in-game name you gave. Thanks.

    Best Regards
    Betty
  20. Replies
    4
    Views
    5

    Dear Leader Our admin sent you 3000 gems for the...

    Dear Leader
    Our admin sent you 3000 gems for the inconvenience. And we don't have the options to send the event packages. Thank you.

    Best Regards
    Betty
  21. Dear Leader Our production team member told us...

    Dear Leader
    Our production team member told us that the hero was just put into shop this month. So we will not change it. Thanks.

    Best Regards
    Betty
  22. Replies
    54
    Views
    55

    Dear Player Sorry for the inconvenience. Could...

    Dear Player
    Sorry for the inconvenience. Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
  23. Dear Player We are so sorry that it cannot be...

    Dear Player
    We are so sorry that it cannot be unlinked. You could use another device to get a new account. And then give us both account ids and we can replace your old account with the new one....
  24. Dear Player Sorry about that. But the game...

    Dear Player
    Sorry about that. But the game replays only work in the same version. Because the replays will be messed up in the new version. Thank you.

    Best Regards
    Betty
  25. Dear Player Please tell us your account id to...

    Dear Player
    Please tell us your account id to check. And please also attach a screenshot of the game result where we can see other players' names, so that we can locate the match and investigate it....
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