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  1. Replies
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    Dear Leader Please tell us the time when you...

    Dear Leader
    Please tell us the time when you bought your skins. So that we could check for you. Thanks.

    Best Regards
    Betty
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    Dear Leader I mean the account id. You should...

    Dear Leader
    I mean the account id. You should have another account on your device if you cannot login your old account. Thanks.


    Best Regards
    Betty
  3. Thread: Login issues

    by Betty
    Replies
    8
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    9

    Dear Leader Sorry for the inconvenience. Our...

    Dear Leader
    Sorry for the inconvenience. Our data center had a technical problem and it should have been fixed within a hour or so. Thanks.

    Best Regards
    Betty
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    Dear Leader We need to check the ID you have on...

    Dear Leader
    We need to check the ID you have on your device which is also needed for the recovery. Thanks.


    Best Regards
    Betty
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    Dear Leader We need to check the ID you have on...

    Dear Leader
    We need to check the ID you have on your device now. Not your old account. Thanks.

    Best Regards
    Betty
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    Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The test server is not available at the moment after a recent update. It will be available again once the current game version becomes stable. Thanks.

    ...
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    Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The test server is not available at the moment after a recent update. It will be available again once the current game version becomes stable. Thanks.

    ...
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    Dear Leader Please check your id again and see...

    Dear Leader
    Please check your id again and see if it's still 24082914. If not, please tell us the id and we will try to help. Thanks.

    Best Regards
    Betty
  9. Replies
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    Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The test server is not available at the moment after a recent update. It will be available again once the current game version becomes stable. Thanks.

    ...
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    Dear Leader We will ask our developer to see if...

    Dear Leader
    We will ask our developer to see if could recover the old test server players first. Please check back again in about 1 to 2 months.

    Best Regards
    Betty
  11. Thread: Account

    by Betty
    Replies
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    Dear Leader As we've replied in another post....

    Dear Leader
    As we've replied in another post. The account is still linked to a facebook account Facebook ID: 10155158919575209. And facebook only shares this number to app developers. You need to...
  12. Thread: account

    by Betty
    Replies
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    Dear Player Our system shows that it's still...

    Dear Player
    Our system shows that it's still linked. Deactivating the facebook account won't un-link the account. Your facebook account number is a part of your facebook profile link. Please make...
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    Dear Leader In this case, you could just wait...

    Dear Leader
    In this case, you could just wait for our representative's response. Thanks.

    Best Regards
    Betty
  14. Replies
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    Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The test server is not available at the moment after a recent update. It will be available again once the current game version becomes stable. Thanks.
    ...
  15. Sticky: [Ended] Heroes Charge 2020 February Forum Sign-in

    Dear Leaders
    This is the monthly forum sign-in event. Fill in the form in the link below and you will get 800 gems in the beginning of the next month. Thank you.


    Best Regards
    Betty

    account...
  16. Dear Leader Thank you for your support. The...

    Dear Leader
    Thank you for your support. The reward has been sent via in-game mailbox. Please do submit it via the Google Form next time.

    Best Regards
    Betty

    P.S. the following IDs are...
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    Dear Leader Please confirm that the spelling of...

    Dear Leader
    Please confirm that the spelling of your character name is correct. We could not find and match for K.O.Pool. Thanks.

    Best Regards
    Betty
  18. Replies
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    Dear Leader Usually you will be asked for the...

    Dear Leader
    Usually you will be asked for the most latest purchase history on Google or iTunes. You will also be asked to create a new account and our admin will check the IPs for both account....
  19. Thread: Account recovery

    by Betty
    Replies
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    Dear Leader I am so sorry that for security...

    Dear Leader
    I am so sorry that for security consideration we cannot help here in this situation. Please send an in-game ticket and our representatives there might be able to help. Thanks.

    Best...
  20. Dear Leader Glad to hear that it's working now....

    Dear Leader
    Glad to hear that it's working now. For the bugs, our developers are working on fixing some of them as well as improving the crash problem.
    For the game replay problem, we need the...
  21. Thread: Lost account

    by Betty
    Replies
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    Dear Leader Hi, 3485913 is linked to a Game...

    Dear Leader
    Hi, 3485913 is linked to a Game Center account G:10615994152 that we would not help re-link for security consideration. Thanks.

    Best Regards
    Betty
  22. Thread: account

    by Betty
    Replies
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    Views
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    Dear Leader This account is linked to a facebook...

    Dear Leader
    This account is linked to a facebook account 10155158919575209 that we would not help for security consideration. Thanks.

    Best Regards
    Betty
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    Dear Leader We are so sorry that as long as it...

    Dear Leader
    We are so sorry that as long as it shows that it's linked to a platform or social account, we cannot help for security consideration. Thanks.

    Best Regards
    Betty
  24. Replies
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    Dear Leader Hi, we can see that your main...

    Dear Leader
    Hi, we can see that your main account is still linked to a google account g14631475926743814832. We've remove the logins for 30072785. You could login the correct google account and...
  25. Thread: Account recovery

    by Betty
    Replies
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    Dear Leader Please make sure that you use the...

    Dear Leader
    Please make sure that you use the correct gmail. Google doesn't share email address with mobile app developers that all we have is that number we posted above.
    You will have to do it...
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