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  • Betty's Avatar
    Yesterday, 01:40 AM
    Dear Leader Sorry for the inconvenience. Please also attach a screenshot so that we know where to check. You could upload the screenshot to...
    2 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 01:36 AM
    Dear Leader So you have retrieved your account now, right? Best Regards Betty
    5 replies | 0 view(s)
  • Betty's Avatar
    08-22-2019, 01:52 AM
    Dear Leader We only found one on server 10 with almost the same name and level. If you can confirm that it's yours, please try create a new account...
    5 replies | 0 view(s)
  • Betty's Avatar
    08-22-2019, 01:48 AM
    Dear Leader This is again an iOS account. And it doesn't look like a new account. Please try again, thanks. Best Regards Betty
    96 replies | 0 view(s)
  • Betty's Avatar
    08-22-2019, 01:47 AM
    Betty replied to a thread Artefact skills in In-game Issues
    Dear Leader Hi, please check the "?" for more information. Broken Artifacts don't have skills. You will have to upgrade it to perfect grade to...
    4 replies | 0 view(s)
  • Betty's Avatar
    08-21-2019, 02:10 AM
    Dear Leader We've unlocked the test server entry for your account now. Thanks. Best Regards Betty
    96 replies | 0 view(s)
  • Betty's Avatar
    08-21-2019, 02:01 AM
    Dear Leader It is recommended that you switch to another server and give us a new id. Thanks. Best Regards Betty
    96 replies | 0 view(s)
  • Betty's Avatar
    08-20-2019, 02:05 AM
    Dear Leader We cannot unlink the linked account. You could do it in the current version game. And it's easy and free to register a new facebook...
    3 replies | 0 view(s)
  • Betty's Avatar
    08-20-2019, 02:03 AM
    Dear Leader We are so sorry that test server only supports Non-HD android version. If you use PC often, you could install a Bluestacks on your PC...
    96 replies | 0 view(s)
  • Betty's Avatar
    08-19-2019, 02:44 AM
    Betty replied to a thread Lost account in In-game Issues
    Dear Leader We need the account id which you see on your device and is linked to your email, not your email. Thanks. Best Regards Betty
    12 replies | 0 view(s)
  • Betty's Avatar
    08-19-2019, 02:43 AM
    Dear Leader We will have our developer look into your case again. Thanks. Best Regards Betty
    8 replies | 0 view(s)
  • Betty's Avatar
    08-19-2019, 02:42 AM
    Betty replied to a thread Lumer bundle gone in In-game Issues
    Dear Leader Could you tell us your device model and/or screen resolution to check please? Because it's really a rare case that our developer told us...
    11 replies | 0 view(s)
  • Betty's Avatar
    08-19-2019, 02:31 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader If you have ever linked your account to your google account. You could retrieve it by using the switch account feature in the game...
    564 replies | 0 view(s)
  • Betty's Avatar
    08-19-2019, 02:21 AM
    Betty replied to a thread Artefact skills in In-game Issues
    Dear Leader Could you tell us your account id to check please? Thanks. Best Regards Betty
    4 replies | 0 view(s)
  • Betty's Avatar
    08-19-2019, 02:20 AM
    Dear Leader Your account is linked to a GameCenter ID: G:159700831. You will have to register a facebook account to link your account, so that you...
    3 replies | 0 view(s)
  • Betty's Avatar
    08-16-2019, 07:49 AM
    Betty replied to a thread Lost account in In-game Issues
    Dear Leader We've just reversed the operation. You should give us an account which you have access or you will not be able to login 3192022 no...
    12 replies | 0 view(s)
  • Betty's Avatar
    08-16-2019, 07:41 AM
    Betty replied to a thread Lumer bundle gone in In-game Issues
    Dear Leader We don't see the latest small mercury bundle record yet. Please take a screenshot which shows your small mercury bundle amount so that...
    11 replies | 0 view(s)
  • Betty's Avatar
    08-16-2019, 07:36 AM
    Dear Leader Please try again. Thanks. Best Regards Betty
    8 replies | 0 view(s)
  • Betty's Avatar
    08-15-2019, 01:56 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to...
    564 replies | 0 view(s)
  • Betty's Avatar
    08-15-2019, 01:52 AM
    Betty replied to a thread Lost account in In-game Issues
    Dear Leader We've re-linked your account. If the outcome is not what you expected, we could reverse the re-link for you. Do you want us to rollback...
    12 replies | 0 view(s)
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