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  • Betty's Avatar
    Yesterday, 01:59 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader The account id you gave is invalid. Please check your id again and please also switch to server 8 and give us the new user id you see on...
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    458 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 01:52 AM
    Betty replied to a thread Not Getting team or character XP in In-game Issues
    Dear Leader Sorry for the inconvenience. It looks like a display problem. We will try to locate the problem. Restarting the game and it will show...
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    2 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 01:50 AM
    Betty replied to a thread Abyss bishop bug in In-game Issues
    Dear Leader Could you tell us was it an auto-fight or it also happens in PvE maps please? Please also tell us your account id, which...
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    2 replies | 0 view(s)
  • Betty's Avatar
    04-23-2019, 02:11 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Please switch to server 220 and give us the new id you see on it. If you ever bought gems, please also attach one of your latest receipt...
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-23-2019, 02:03 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Sorry for the slow response. Your account should be working again now. Thanks. Best Regards Betty
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-19-2019, 05:57 AM
    Betty replied to a thread Get back my account in In-game Issues
    Dear Leader We can see that your account has already been linked to facebook and Apple. You can create a new ID on your android device and then use...
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    1 replies | 0 view(s)
  • Betty's Avatar
    04-19-2019, 05:44 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader You can find the in-game ticket entry at Options->Support. Thanks. Best Regards Betty
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-19-2019, 05:43 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Please switch to server 219 and tell us the new account id on it again. Thanks. Best Regards Betty
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-19-2019, 05:11 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Please tell us the current Id you see on your device now and then we can remove the login for this one which will allow you to login...
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-17-2019, 08:29 AM
    Betty started a thread 0417 qanda in Official News
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  • Betty's Avatar
    04-16-2019, 02:42 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader This is an Heroes Arena account. Please send in-game support ticket for help. Thanks. Best Regards Betty
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-16-2019, 02:41 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Hi, 15111802 doesn't look like a new id. And I can see that our admin has already helped you retrieve the account now. Thanks. Best...
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-16-2019, 02:38 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader The account is linked to a Google account 111614001137967099121, you can try contact google with this serial number to get your username...
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-16-2019, 02:25 AM
    Betty replied to a thread WoG Issue in In-game Issues
    Dear Leader We will ask our developers and see if they have already noted down the bug. Thanks. Best Regards Betty
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    3 replies | 0 view(s)
  • Betty's Avatar
    04-16-2019, 02:20 AM
    Betty replied to a thread Guild Raid bosses in In-game Issues
    Dear Leader Sorry for the inconvenience. Could you tell us your account id to check please? Thanks. Best Regards Betty
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    2 replies | 0 view(s)
  • Betty's Avatar
    04-16-2019, 02:18 AM
    Betty replied to a thread No more legendary heroes in In-game Issues
    Dear Leader We will let our production team know. It should be much easier than making new skins. Thanks. Best Regards Betty
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    2 replies | 0 view(s)
  • Betty's Avatar
    04-10-2019, 02:10 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Sorry for the inconvenience. And we need the account id you see on your device so that we can replace it with your old account. Thanks....
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-10-2019, 02:00 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We are so sorry that we don't help changing the email unless it was an enterprise email or educational email and you don't have access...
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    458 replies | 0 view(s)
  • Betty's Avatar
    04-09-2019, 01:36 AM
    Betty replied to a thread Pagamento in Billing Issues
    Dear Leader Did you buy it with Money or Gems please? And please also tell us your account id to check. Thanks. Best Regards Betty
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    1 replies | 0 view(s)
  • Betty's Avatar
    04-08-2019, 01:59 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We will remove the login information for 29368806 for you. And then you can load your old account after finishing the first couple steps...
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    458 replies | 0 view(s)
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