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  • Betty's Avatar
    Today, 01:54 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Still don't see the issuing country. You could just tell me the issuing country of the visa and then our admin will see if it matches....
    29 replies | 0 view(s)
  • Betty's Avatar
    Today, 01:48 AM
    Betty replied to a thread game freezing in In-game Issues
    Dear Leader Our developer suspect that it's a memory problem. We will try reproduce the problem and fix it. Thanks. Best Regards Betty
    7 replies | 0 view(s)
  • Betty's Avatar
    11-15-2019, 01:49 AM
    Betty replied to a thread game freezing in In-game Issues
    Dear Leader Sorry for the inconvenience. Our developer told us that the crash problems may need some more time to locate the problem because it's...
    7 replies | 0 view(s)
  • Betty's Avatar
    11-14-2019, 01:26 AM
    Dear Leader You can consider it as the 10x Golden Chest (2590 gems) bonus. Thanks. Best Regards Betty
    8 replies | 0 view(s)
  • Betty's Avatar
    11-13-2019, 02:49 AM
    Dear Leader Hi, please do use the 10x which has a much higher drop rate and a sure drop will also be triggered if you've got a really bad luck. But...
    8 replies | 0 view(s)
  • Betty's Avatar
    11-13-2019, 02:46 AM
    Betty replied to a thread Lost account in In-game Issues
    Dear Leader We've re-linked your account now. You should be able to play your main account again. Thanks. Best Regards Betty
    16 replies | 0 view(s)
  • Betty's Avatar
    11-13-2019, 02:46 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Hi, I am sorry. I didn't notice that. I've just checked the document pics. For your visa, I don't see the issuing country. Please figure...
    29 replies | 0 view(s)
  • Betty's Avatar
    11-11-2019, 01:59 AM
    Dear Leader We heard a couple of reports that players didn't get the hero. Our developer checked the accounts and found that it might be that the...
    8 replies | 0 view(s)
  • Betty's Avatar
    11-11-2019, 01:55 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader You could link facebook first and then you will be able to retrieve it on your android by logging in your facebook. Thanks. Best...
    29 replies | 0 view(s)
  • Betty's Avatar
    11-07-2019, 02:27 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We've sent-in a re-sending request for you. Usually it will be proceeded within 24 hours. Please check back again if you don't receive...
    29 replies | 0 view(s)
  • Betty's Avatar
    11-07-2019, 01:37 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader If you are using a PC or Mac web browser, click on my name and you will see a private message menu. You can find the button which allows...
    29 replies | 0 view(s)
  • Betty's Avatar
    11-06-2019, 01:47 AM
    Betty replied to a thread account recovery in In-game Issues
    Dear Leader Please give us the information of your old and new accounts or we don't know which one your account is out of tens of million accounts. ...
    2 replies | 0 view(s)
  • Betty's Avatar
    11-06-2019, 01:43 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Hi, please capture the screenshot of the google receipt and upload it to imgur.com first. And then post the link(s) of the screenshots...
    29 replies | 0 view(s)
  • Betty's Avatar
    11-06-2019, 01:40 AM
    Betty replied to a thread game freezing in In-game Issues
    Dear Leader Sorry for the inconvenience. Please also tell us your device model and account id so that we might be able to reproduce the problem or...
    7 replies | 0 view(s)
  • Betty's Avatar
    11-05-2019, 01:53 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We've re-linked your account now. You should be able to play your main account again. Thanks. Best Regards Betty
    29 replies | 0 view(s)
  • Betty's Avatar
    11-04-2019, 02:28 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We can see that Bordol is linked to a Google account 05497388153793075518. Please login your gmail one by one and ask the support if...
    29 replies | 0 view(s)
  • Betty's Avatar
    11-04-2019, 02:21 AM
    Dear Leader We've unlocked the test server entry for your account now. Thanks. Best Regards Betty
    107 replies | 0 view(s)
  • Betty's Avatar
    11-04-2019, 01:48 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Hi, if you have any documents that can prove that you were in Venezuela. Please send a screenshot of your Venezuelan passport, ID or...
    29 replies | 0 view(s)
  • Betty's Avatar
    10-29-2019, 02:30 AM
    Dear Leader We've unlocked the test server entry for your account now. Thanks. Best Regards Betty
    107 replies | 0 view(s)
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