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  • Betty's Avatar
    Today, 03:06 AM
    Dear Leader Thank you for your feedback, we will ask our developers to review the rules. Thanks. Best Regards Betty
    6 replies | 0 view(s)
  • Betty's Avatar
    Today, 03:03 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We don't link old accounts to new Google/Facebook/Game Center ID. And our developer is pretty positive that once it's link, it can be...
    544 replies | 0 view(s)
  • Betty's Avatar
    07-12-2019, 01:54 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader The transaction receipt links to an account on server 175. But the account was already linked to both iOS and Android. You could try...
    544 replies | 0 view(s)
  • Betty's Avatar
    07-11-2019, 04:57 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We still found 2 similar accounts in around server 204, do you remember your level please? Thanks. Best Regards Betty
    544 replies | 0 view(s)
  • Betty's Avatar
    07-11-2019, 03:32 AM
    Dear Leader You could upload it to imgur.com or postimg.org and then post the link here. Let's check for them one by one. Thanks. Best Regards...
    3 replies | 0 view(s)
  • Betty's Avatar
    07-11-2019, 03:04 AM
    Dear Leader They are most likely a display problem. Thanks. Best Regards Betty
    4 replies | 0 view(s)
  • Betty's Avatar
    07-10-2019, 01:42 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Please also tell us on which server you were playing so that we could locate your account. Thanks. Best Regards Betty
    544 replies | 0 view(s)
  • Betty's Avatar
    07-10-2019, 01:42 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We see several accounts with the in-game name drums. Do you remember your server number or your level please? Thanks. Best Regards...
    544 replies | 0 view(s)
  • Betty's Avatar
    07-10-2019, 01:38 AM
    Dear Leader Please also tell us on which server you were playing so that we could locate your account. Thanks. Best Regards Betty
    4 replies | 0 view(s)
  • Betty's Avatar
    07-09-2019, 02:04 AM
    Dear Leader Hi, I am not sure which hero you refer to. Usually, it is intended to limit the hero's Ultimate if you don't see it cast. You may post...
    3 replies | 0 view(s)
  • Betty's Avatar
    07-09-2019, 01:49 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader It is your new account in the screenshot. Do you remember your old account's in-game name or account id please? Best Regards Betty
    544 replies | 0 view(s)
  • Betty's Avatar
    07-08-2019, 06:07 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader You could use the switch account feature which would let you retrieve your old account. You may tell us your name and which server you...
    544 replies | 0 view(s)
  • Betty's Avatar
    07-05-2019, 01:44 AM
    Dear Leader Please note that the 30000 Gems only contain the items needed for your hero to be promoted to R2. There're notice and warnings to tell...
    1 replies | 0 view(s)
  • Betty's Avatar
    07-04-2019, 01:30 AM
    Betty replied to a thread Arena Bug in In-game Issues
    Dear Leader Please attach a screenshot so that I can ask our production team. Thanks. Best Regards Betty
    7 replies | 154 view(s)
  • Betty's Avatar
    07-03-2019, 02:15 AM
    Betty replied to a thread Arena Bug in In-game Issues
    Dear Leader If it happened right before or after the update. It would be normal because every tiny battle mechanics or number change could affect...
    7 replies | 154 view(s)
  • Betty's Avatar
    07-02-2019, 02:29 AM
    Dear Leader 5 posts is needed before you can start a new thread on other forums. It's only an anti-spamming measure. Thanks. Best Regards Betty
    1 replies | 0 view(s)
  • Betty's Avatar
    07-02-2019, 02:07 AM
    Dear Leader Hi, the final rank is based on the HP left of your crystal. We will ask our developer to see if it's we can make it more clear in the...
    6 replies | 0 view(s)
  • Betty's Avatar
    07-02-2019, 02:01 AM
    Dear Leader There's a avatar frame bug and we will fix it in the next App Store update. You could also tell us your account id to check so that we...
    1 replies | 0 view(s)
  • Betty's Avatar
    06-28-2019, 01:29 AM
    Dear Leader It seems like that it's a timezone problem. Please tell us your account id to check. Thanks. Best Regards Betty
    2 replies | 0 view(s)
  • Betty's Avatar
    06-26-2019, 02:06 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader I am sorry. I don't have the access to our CS' email account. Please tell us which email address you sent to and then I will let our...
    544 replies | 0 view(s)
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