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  • Betty's Avatar
    Today, 06:15 AM
    Dear Player Our admin told me that both accounts had not been played for some time. Please confirm that the account ids are correct. Thanks. Best...
    11 replies | 0 view(s)
  • Betty's Avatar
    Today, 06:12 AM
    Dear Player Please attach or link a screenshot here so that we can have a check. Thanks. Best Regards Betty
    1 replies | 0 view(s)
  • Betty's Avatar
    Today, 06:11 AM
    Dear Player We are working on it now, thanks. Best Regards Betty
    11 replies | 0 view(s)
  • Betty's Avatar
    Today, 06:08 AM
    Dear Player It was a balance tweak that you heal was shifted out from common abilities. Thanks. Best Regards Betty
    1 replies | 0 view(s)
  • Betty's Avatar
    Today, 04:51 AM
    Betty replied to a thread test server access in In-game Issues
    Dear Leader We've unlocked the test server entry for your account now. Thanks. Best Regards Betty
    1 replies | 0 view(s)
  • Betty's Avatar
    Today, 04:44 AM
    Betty replied to a thread Last update in In-game Issues
    Dear Leader Did you receive any error message please? Please try uninstall the game and then re-install again from Google Play or iTunes and see if...
    1 replies | 0 view(s)
  • Betty's Avatar
    Today, 03:33 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Sorry for the inconvenience. For iTunes orders, we need the screenshot to confirm because the Receipt Number shown in iTunes doesn't the...
    295 replies | 0 view(s)
  • Betty's Avatar
    Today, 03:28 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We also need your old account's ID to recover your account. And this is Heroes Charge sub-forum, please post your case in Heroes Arena...
    295 replies | 0 view(s)
  • Betty's Avatar
    Today, 03:25 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We've re-linked your account now. You should be able to play your main account again. Thanks. Best Regards Betty
    295 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 06:42 AM
    Dear Leader We will process your request as soon as possible. Thanks. Best Regards Betty
    9 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 06:36 AM
    Betty replied to a thread Soul shop refund in In-game Issues
    Dear Leader Please tell us how you determined that the double drop rate was not working. We didn't hear the same problem from our other players. And...
    3 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 06:33 AM
    Betty replied to a thread Soul shop refund in In-game Issues
    Dear Leader Do you mean that you bought a fragment with full price please? You said you bought a Moonglow Fragment. If it was for a full price, I...
    3 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 05:59 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old...
    295 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 05:59 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old...
    295 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 05:58 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a...
    295 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 05:56 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Hi, please create a new account on server 3 and then give it to us. And then we can recover your account. Thank you. Best Regards...
    295 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 05:45 AM
    Betty replied to a thread Game & XP in In-game Issues
    Dear Leader Hi, zissop. I tried to ask our developers to review the EXP/Gold issue and they just told me that they will follow up twice. So I think...
    11 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 05:43 AM
    Betty replied to a thread Invite issue! in In-game Issues
    Dear Leader Please tell us you and your friend's account id to check. Thanks. Best Regards Betty
    1 replies | 0 view(s)
  • Betty's Avatar
    12-14-2018, 02:31 AM
    Dear Player That's weird. Did you change your country flag please? Our developer said that which server you connect is determined by the country...
    2023 replies | 0 view(s)
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About Betty

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Lost account in Google Play Today 06:15 AM
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Join Date
09-10-2014
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