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  • Betty's Avatar
    Today, 02:44 AM
    Betty replied to a thread Lost account in In-game Issues
    Dear Leader We need the account id which you see on your device and is linked to your email, not your email. Thanks. Best Regards Betty
    12 replies | 0 view(s)
  • Betty's Avatar
    Today, 02:43 AM
    Dear Leader We will have our developer look into your case again. Thanks. Best Regards Betty
    8 replies | 0 view(s)
  • Betty's Avatar
    Today, 02:42 AM
    Betty replied to a thread Lumer bundle gone in In-game Issues
    Dear Leader Could you tell us your device model and/or screen resolution to check please? Because it's really a rare case that our developer told us...
    11 replies | 0 view(s)
  • Betty's Avatar
    Today, 02:31 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader If you have ever linked your account to your google account. You could retrieve it by using the switch account feature in the game...
    563 replies | 0 view(s)
  • Betty's Avatar
    Today, 02:21 AM
    Betty replied to a thread Artefact skills in In-game Issues
    Dear Leader Could you tell us your account id to check please? Thanks. Best Regards Betty
    1 replies | 0 view(s)
  • Betty's Avatar
    Today, 02:20 AM
    Dear Leader Your account is linked to a GameCenter ID: G:159700831. You will have to register a facebook account to link your account, so that you...
    2 replies | 0 view(s)
  • Betty's Avatar
    08-16-2019, 07:49 AM
    Betty replied to a thread Lost account in In-game Issues
    Dear Leader We've just reversed the operation. You should give us an account which you have access or you will not be able to login 3192022 no...
    12 replies | 0 view(s)
  • Betty's Avatar
    08-16-2019, 07:41 AM
    Betty replied to a thread Lumer bundle gone in In-game Issues
    Dear Leader We don't see the latest small mercury bundle record yet. Please take a screenshot which shows your small mercury bundle amount so that...
    11 replies | 0 view(s)
  • Betty's Avatar
    08-16-2019, 07:36 AM
    Dear Leader Please try again. Thanks. Best Regards Betty
    8 replies | 0 view(s)
  • Betty's Avatar
    08-15-2019, 01:56 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to...
    563 replies | 0 view(s)
  • Betty's Avatar
    08-15-2019, 01:52 AM
    Betty replied to a thread Lost account in In-game Issues
    Dear Leader We've re-linked your account. If the outcome is not what you expected, we could reverse the re-link for you. Do you want us to rollback...
    12 replies | 0 view(s)
  • Betty's Avatar
    08-15-2019, 01:50 AM
    Dear Leader Our developer said that he had fixed the problem. Please attach a screenshot again so that we know where to check. Thanks. Best...
    8 replies | 0 view(s)
  • Betty's Avatar
    08-14-2019, 01:51 AM
    Betty replied to a thread Lost account in In-game Issues
    Dear Leader We've re-linked your main account now. Thanks. Best Regards Betty
    12 replies | 0 view(s)
  • Betty's Avatar
    08-13-2019, 01:34 AM
    Dear Leader We've unlocked the test server entry for your account now. Thanks. Best Regards Betty
    88 replies | 0 view(s)
  • Betty's Avatar
    08-13-2019, 01:34 AM
    Dear Leader We are so sorry that test server only supports Non-HD android version. If you use PC often, you could install a Bluestacks which allows...
    88 replies | 0 view(s)
  • Betty's Avatar
    08-13-2019, 01:33 AM
    Dear Leader We've unlocked the test server entry for your account now. Thanks. Best Regards Betty
    84 replies | 0 view(s)
  • Betty's Avatar
    08-12-2019, 01:59 AM
    Betty replied to a thread Lost my account in In-game Issues
    Dear Leader We found 2 characters in both 172 and 174 but not 173. Please tell us what level your character is now so that we could help. Thanks. ...
    11 replies | 0 view(s)
  • Betty's Avatar
    08-12-2019, 01:37 AM
    Betty replied to a thread Lost my account in In-game Issues
    Dear Leader We don't help change linked email unless it's a new account. Do you want us to switch back as before please? Thanks. Best Regards...
    11 replies | 0 view(s)
  • Betty's Avatar
    08-12-2019, 01:32 AM
    Dear Leader Sorry for the inconvenience. Before we release the new version, you could give us your account id so that we could reset the package...
    4 replies | 0 view(s)
  • Betty's Avatar
    08-08-2019, 01:34 AM
    Betty replied to a thread Lost my account in In-game Issues
    Please try again. Thanks Betty
    11 replies | 0 view(s)
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