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  • Betty's Avatar
    Today, 02:07 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or...
    144 replies | 0 view(s)
  • Betty's Avatar
    Today, 01:50 AM
    Betty replied to a thread WoG shop soulstones in In-game Issues
    Dear Leader Sorry for the inconvenience. Our developer told me that if it could be a cache problem after the update. Refreshing the shop will fix...
    6 replies | 0 view(s)
  • Betty's Avatar
    Today, 01:40 AM
    Betty replied to a thread WoG Redeem in In-game Issues
    Dear Leader Sorry for the inconvenience. Could you tell us your account id to check please? Thanks. Best Regards Betty
    4 replies | 0 view(s)
  • Betty's Avatar
    06-22-2018, 02:56 AM
    Dear Player Thank you for your feedback. We will let our productionn team know. And for the chat problem, it will be fixed in the 1.9 update. Thank...
    1776 replies | 0 view(s)
  • Betty's Avatar
    06-22-2018, 02:11 AM
    Dear Leader If you ever linked your account to facebook, Google or Game Center. Please try to complete the first few steps of the tutorial and then...
    3 replies | 0 view(s)
  • Betty's Avatar
    06-22-2018, 02:09 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader This is Heroes Charge forum. Please post a new thread here http://forum.ucool.com/forumdisplay.php?86-General-Discussion . And please...
    144 replies | 0 view(s)
  • Betty's Avatar
    06-22-2018, 02:07 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your latest purchase history here or by PM...
    144 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 07:30 AM
    Dear Player The heroes available in training are configurated by our production team. But normally, the new released or paid heroes are not...
    15 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 07:15 AM
    Dear Player Sometimes it can just happen if they group together. And we wanted to make the queue time much faster for Master and Sovereign players....
    11 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 07:10 AM
    Betty replied to a thread please help me in General Discussion
    Dear Player We could not find your old account . . Please tell us the account id number you see on your device now. And then we could replace it...
    8 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 07:04 AM
    Dear Player It could happen if they grouped together. But as a diamond I and you queue alone. You should not see Sovereign players or it could...
    1776 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 03:14 AM
    Dear Leader Our admin said that the order was made in 2017 that we could not do anything now. I thought that you just made a wrong order by mistake...
    9 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 03:06 AM
    Betty replied to a thread Billing issue in Billing Issues
    Dear Leader Sorry for the inconvenience. We've just confirmed the missing weekly card for you. Your weekly card is extended and you will receive the...
    3 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 03:04 AM
    Dear Leader We've re-linked your account now. You should be able to play your main account again. Thanks. Best Regards Betty
    4 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 02:12 AM
    Dear Leader Sorry for the inconvenience. Could you tell us your account id to check please? Thanks. Best Regards Betty
    1 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 02:11 AM
    Betty replied to a thread WOG Error in In-game Issues
    Dear Leader Sorry for the inconvenience. Could you tell us your account id and your opponent's in-game name to check please? Thanks. Best Regards...
    1 replies | 0 view(s)
  • Betty's Avatar
    06-21-2018, 02:07 AM
    Dear Leader You can use the "Link a Device" feature to share your Android account to iOS devices or vice versa. And you can still be able to play...
    2 replies | 0 view(s)
  • Betty's Avatar
    06-20-2018, 05:04 AM
    Betty started a thread 0620upload in Official News
    0 replies | 0 view(s)
  • Betty's Avatar
    06-20-2018, 04:48 AM
    Dear Player Did you invited a friend who has a higher rank than Diamond I please. Diamond II can be matched against Master IV players. Thanks. ...
    11 replies | 0 view(s)
  • Betty's Avatar
    06-20-2018, 04:41 AM
    Dear Player Did you group with a friend that is higher than Diamond please? Diamond I player can be matched to Master III. Thanks. Best Regards...
    1776 replies | 0 view(s)
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