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  • Betty's Avatar
    Yesterday, 03:01 AM
    Betty replied to a thread 3 questions in General Discussion
    Dear Player 1. You may send an email to the email address and ask for more information. 2. I am not sure. But we are working hard testing and...
    2 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 02:55 AM
    Dear Player Please give us both you and your friend's id to check. Thank you. Best Regards Betty
    3 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 01:52 AM
    Dear Leader The log shows that it was used for crafting another item. Thank you. Best Regards Betty 2017-08-17 12:14:01 27825270 108 -...
    1 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 01:27 AM
    Betty replied to a thread Connection issues in Billing Issues
    Dear Leader Please list the dates here so that we can check for you again. Each time you got charged, you would receive an invoice as well as a...
    35 replies | 0 view(s)
  • Betty's Avatar
    08-17-2017, 02:54 AM
    Dear Player Our admin confirmed it and re-sent the gift to you. Thank you. Best Regards Betty
    1 replies | 0 view(s)
  • Betty's Avatar
    08-17-2017, 02:35 AM
    Betty replied to a thread HA Heriss fan art in General Discussion
    Dear Player Thank you for your submission. We will let our colleague know. Usually it may take one or two days or even more before we can post it....
    1 replies | 0 view(s)
  • Betty's Avatar
    08-17-2017, 02:30 AM
    Dear Player It seems that it's a Heroes Charge problem. Please post it here at http://forum.ucool.com/forumdisplay.php?53-In-game-Issues . Thanks. ...
    1118 replies | 0 view(s)
  • Betty's Avatar
    08-17-2017, 01:58 AM
    Dear Leader Please check your spelling of you in-game names. We couldn't find any matches for both your new and old accounts. For you new account,...
    762 replies | 23100 view(s)
  • Betty's Avatar
    08-17-2017, 01:43 AM
    Dear Leader You have to prove that you had been there or you lived there or why both account were created in different countries. Or we are not able...
    9 replies | 0 view(s)
  • Betty's Avatar
    08-17-2017, 01:40 AM
    Dear Leader Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a...
    762 replies | 23100 view(s)
  • Betty's Avatar
    08-17-2017, 01:36 AM
    Betty replied to a thread New phone in In-game Issues
    Dear Leader Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a...
    5 replies | 0 view(s)
  • Betty's Avatar
    08-17-2017, 01:35 AM
    Betty replied to a thread Vip not issued in In-game Issues
    Dear Leader Sorry for the inconvenience. You can try upload the pictures to postimg.org or imgur.com and then paste the link here. If you are using...
    12 replies | 0 view(s)
  • Betty's Avatar
    08-16-2017, 03:19 AM
    Dear Player It should be working. If not, it's bugged. For Hero's skins, it's probably that it can only be bought with diamonds. Thank you. Best...
    5 replies | 0 view(s)
  • Betty's Avatar
    08-16-2017, 03:17 AM
    Dear Player For 6 and 7, we will let our developers know. For 8, could you attach a screenshot here please? Thank you. Best Regards Betty
    5 replies | 0 view(s)
  • Betty's Avatar
    08-16-2017, 03:00 AM
    Dear Player Thank you for your feedback. Our developer told me that the problem has been recognized and we are working on fixing it now. Best...
    1118 replies | 0 view(s)
  • Betty's Avatar
    08-16-2017, 02:57 AM
    Dear Player We've forwarded your screenshots to our artist and programmer for review. Thank you. Best Regards Betty
    1118 replies | 0 view(s)
  • Betty's Avatar
    08-16-2017, 02:45 AM
    Betty replied to a thread Vip not issued in In-game Issues
    Dear Leader You can send PM to me or send in-game ticket if you think that the information is sensitive to you. And here's the VIP points from your...
    12 replies | 0 view(s)
  • Betty's Avatar
    08-16-2017, 02:20 AM
    Dear Leader Could you prove that you've been in England during that time please? You could also send us a screenshot of some of your order receipts...
    7 replies | 0 view(s)
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About Betty

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3 questions Yesterday 03:01 AM
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09-10-2014
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