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  • Betty's Avatar
    Today, 02:24 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Please switch to server 13 and give us the new ID you see on it. And then we could retrieve your old account for you. Thanks. Best...
    478 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 02:20 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We've removed the login for 13906784. Please try to login your other Google account which was linked to 5297573 so that you could...
    478 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 02:18 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader If we don't know the character name. We could not locate your character which means we cannot help. If the account was linked to Google...
    478 replies | 0 view(s)
  • Betty's Avatar
    Yesterday, 02:15 AM
    Betty replied to a thread Account recovery in In-game Issues
    Dear Leader We could not find Duper at around server 13. Please remember if you ever changed your character name. Thanks. Best Regards Betty
    7 replies | 0 view(s)
  • Betty's Avatar
    05-20-2019, 02:02 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We could not find Duper on server 13. Do you remember that if you ever changed your character name please? Or do you remember the...
    478 replies | 0 view(s)
  • Betty's Avatar
    05-20-2019, 01:52 AM
    Dear Leader We will report this issue to our developers. Thanks. Best Regards Betty
    82 replies | 0 view(s)
  • Betty's Avatar
    05-17-2019, 02:59 AM
    Dear Leader Your old account was linked to a Google account. And we've removed the login for the new generated account. You can login your Google...
    3 replies | 220 view(s)
  • Betty's Avatar
    05-15-2019, 07:34 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Please create a new account on your old server, and then give us the following information to retrieve your account, we will link your...
    478 replies | 0 view(s)
  • Betty's Avatar
    05-15-2019, 07:29 AM
    Dear Leader Please try again, and please don't use HD version during the period when you are active on test server. Thanks. Best Regards Betty
    3 replies | 0 view(s)
  • Betty's Avatar
    05-13-2019, 02:30 AM
    Dear Leader We've unlocked the test server entry for your account now. But please do not use the HD game version during the time or you will have...
    82 replies | 0 view(s)
  • Betty's Avatar
    05-13-2019, 02:30 AM
    Dear Leader We've unlocked the test server entry for your account now. But please do not use the HD game version during the time or you will have...
    82 replies | 0 view(s)
  • Betty's Avatar
    05-13-2019, 02:17 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader Sorry for the late response, please tell us the account id you see on your device now. And then we can remove the login for you so that...
    478 replies | 0 view(s)
  • Betty's Avatar
    05-13-2019, 02:03 AM
    Dear Leader Sorry for the inconvenience. The problem has been fixed by now. Thanks. Best Regards Betty
    1 replies | 0 view(s)
  • Betty's Avatar
    05-07-2019, 02:47 AM
    Betty replied to a thread Account Recovery in In-game Issues
    Dear Leader We've re-linked your account now. You should be able to play your main account again. Thanks. Best Regards Betty
    478 replies | 0 view(s)
  • Betty's Avatar
    05-07-2019, 02:15 AM
    Betty replied to a thread Abyss bishop bug in In-game Issues
    Dear Leader Our production team colleague told me that sometimes we are trying to create something special and have special usage other than an...
    11 replies | 0 view(s)
  • Betty's Avatar
    04-28-2019, 02:28 AM
    Betty replied to a thread Abyss bishop bug in In-game Issues
    Dear Leader We will also let our production team know. Thanks. Best Regards Betty
    11 replies | 0 view(s)
  • Betty's Avatar
    04-26-2019, 02:12 AM
    Dear Leader Thank you for your understanding. We know that it's an annoying bug. You could try re-install the game and see if it could fix the...
    5 replies | 0 view(s)
  • Betty's Avatar
    04-26-2019, 02:05 AM
    Betty replied to a thread Abyss bishop bug in In-game Issues
    Dear Leader Thank you for your feedback. To be honest I never used this hero before. I will have our production team review the balance of this...
    11 replies | 0 view(s)
  • Betty's Avatar
    04-25-2019, 04:42 AM
    Dear Leader Restarting the game means that you kill the app from background or multi-tasks console and start the app again. I checked your log and...
    5 replies | 0 view(s)
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